The staff was helplful. However, this is not a hotel, it's more of a hybrid hotel Air b and b. Some issues include the sliding class door to the balcony, in the room, wouldn't lock, the toilt seat was broke, safe didn't work, and one elevator wasn't working properly. The first room we were offered had a great deal of street noise, it was unbearable and they didn't have double pane windows. They moved us to a much more suitable room but being that it was infront of several clubs and bars it was loud most of the time. This is a great place for long term as it has a well equipped kitchenette but does not offer room service and I didn't get clean towels so had to wash the ones we had. Our stay was pleasant but next visit we will pick a different place to stay.