I was charged a 100 $ equivalent to 2000 pesos for using Vaseline on my skin after beach to clean the sheets. I have never seen a client paying for laundering his sheets in a supposedly called a 5 or even a 4 star hotel. It was also funny to document that stain and show it to me in the reception. Never seen this in my life anywhere in the world.
mamdouh
mamdouh (9 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
Buena atención
La Att, muy buena muy amables, todos las habitaciones confortables, aunque pequeña y oscura
Maria teresa hurtado de m
Maria teresa hurtado de m (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月11日
Horrible Holidays
This was the second year I have stayed at Naked through Christmas and New Years. The service has gone completely down in the past year, all new staff who are friendly but mostly incompetent at their job. The room’s AC was broken and the front desk staff were mostly rude and obnoxious. The servers are slow, forget orders, would charge incorrect items to my room and were found to double charge complete days of food and beverage service. Check your final bill. The amount of servers did not increase as the hotels occupancy increased and business increased closer to New Years. The staff spends more time rushing you to pay so they themselves can hangout on the property and get wasted. The rude daytime front desk attendant was drunk and asked my friends if she could put her items on our beach daybed while she swam in the ocean with her friends. The unprofessionalism of the staff was next level. I felt like the hotel was being operated by a high school students in a hospitality class. Your final grade is an F. The food was alright and the drinks are inconsistent. Stay at one of the many other options that are within the same price range during the holidays. The service off season seemed to be better.
真實旅客
14 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
Alejandro
Alejandro (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Conny
Conny (16 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月31日
Excelente atencion por parte del personal, amables y siempre atentos pero la habitacion no tenia agua caliente en los 3 dias de estadia
DAMIAN
DAMIAN (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Great stay. Super clean great service at the restaurant and beach area! Wendy was very attentive. Front desk staff was a little rude and hard to understand
Yesica
Yesica (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Jesus
Jesus (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Alejandro
Alejandro (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
En general estuvo bien por la playa; pero en el hotel la alberca estaba fría y la ropa de cama nos produjo ronchas. Durante el tiempo que estuvimos (4 días) no pasaron a limpiar la habitación más que una sola vez. No había agua caliente en la regadera y tampoco cambiaron las toallas
Oliver
Oliver (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
The best stay at zipo
Uno de los mejores hoteles en Zipolite. El lugar es fantástico y muy moderno. El ambiente de playa es de lo mejor para una tarde de mar formidable. Comida y bebidas deliciosas, recomiendo la mezcalina de maracuyá: maravillosa. Muy buen lugar que justifica su costo. Todos muy amables y atentos a lo que necesites.
Javier
Javier (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Jesus
Jesus (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Elegant and classy!
The hotel is gorgeous, we felt so comfortable and at home! The pool is spectacular, the food was delicious, the service was attentive, and the beach was so fun! We loved lounging by the pool when we wanted more protection from the shade and to be waited on. We absolutely plan to be back! 🍑🍑