When I first arrived, the girl at the desk was very friendly and kind. My review on my experience has nothing to do with the service she provided. I was assigned a hearing impaired room that was not really clean. Upon opening the door I was greeted with a foul smell. It was a faint smell of smoke. I went back to the desk an alerted the staff. She looked for another room, but told me they were full and provided me a bottle of spray to help. She also stayed She would give me reward points. This is my second time using this hotel for my business trips and sadly will be my last. The sink had food in it, the bed was almost on the floor it was so low and very uncomfortable. Dirt on the bathroom floor. The different girl at the front desk the next morning was very rude and when I asked for towels, she only gave me 2 with no washcloths and walked away. I will never stay here again even though it's more convenient than driving from Richmond. My stay was terrible and the room gave me the worse headache because of the smell.
Lauren
Lauren (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月14日
Very very clean hotel
Clean hotel
Great energy
Comfy beds
Great location
No hair anywhere in my room. This made me extra happy
Definitely my go to hotel when Im in yhe area
tasha
tasha (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月10日
lulani
lulani (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月2日
Carl
Carl (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
Carl
Carl (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
Keith
Keith (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
We really enjoyed our stay Kam was a top tier receptionist. He did an out standing job he deserve a raise in pay for his hard work.
Stephen
Stephen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月20日
Aretha
Aretha (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月18日
Very clean
Bed comfy, pillows too flat. Need luggage racks in room, none available. No way to put shade down due to missing chain. Breakfast ok nothing special but better than nothing. Most important very clean room. I would recommend.
Pamela
Pamela (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月18日
Staff very helpful and pleasant. Suite type room with lots of amenities. Large bath with walk in shower
Dell
Dell (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月18日
Staff was great, especially Cam! He was joyful and so accommodating.
Bonnie
Bonnie (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月13日
Hotel & rooms are nice, except for the smell. The room smelled like cooking oil/stale grease. I changed to another room, it was a little better, but still had a light smell of stale grease.
Rhonda
Rhonda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月3日
clayton
clayton (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月1日
Great Stay
Excellent. Kam the front desk check-in associate was friendly & professional. Really a delightful soul to greet guests.
Only issue was that the AC fan ran constantly despite the settings. The fan sounded like being on an airplane; made it hard to hear the TV. Otherwise really enjoyed our stay.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年8月30日
Clinton
Clinton (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月26日
Beautiful place. Great breakfast. Only problem, which needed up being big was there was no room darkening shade in our room. Sun was pretty much blinding in evening and lights from other buildings made it too bright at night. We did not realize a problem until we were unpacked and didn’t realize how bad it was until we were completely settled in so we did not notify desk, as we did not want to, change rooms, which turned out to be a big mistake. All else great.
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月26日
Michelle
Michelle (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月26日
Michael
Michael (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月18日
Great potential! Excellent rooms! Friendly staff.
Excellent room. Very comfortable. Convenient location. Great breakfast options. Ways to elevate to a higher rating in my book - please vacuum the hallways, wash the elevator floors and clean the elevator doors w stainless steel cleaner. Those three things stood out to me and would have made my stay even better.
Lisa
Lisa (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月18日
Check in was a little frustrating due to the front desk phone continuing to ring and be answered with a line. The shower leaked and the toilet ran and then the air conditioning stopped working leaving the room 77-79 degrees without ventilation. Front desk associate came up in attempts to fix the problem twice; only very temporary. We were told There is no 24 hour maintenance.
Betrice
Betrice (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Wilawan
Wilawan (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月11日
Excellent stay in VA
Great hotel that’s only a year old. Everything is in brand new condition. The rooms are double the size of regular hotel stays. Resupplying for our road trip was easy because Walmart was next door. Easy access to other businesses or restaurants. The car chargers were taken up by regular gas cars, which were annoying. The hotel should put EV only parking and have staff section it out. The ev chargers are powered by Loop and cost $0.40/kW. Plus a $1 activation fee. Using the app was simple enough and there were 4 available chargers, but 3 spots were taken by gas cars. Down the road there are 8 Tesla superchargers, so it’s not a problem. The buffet breakfast is the real deal! Wonderful food and never ran out. Excellent 1/2 way pit stop for those going from NYC to Orlando.
Ralph
Ralph (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月10日
A beautiful hotel with lots of cool amenities. It’s great to have a full kitchen and spacious closets. I would definitely recommend and stay here again.
Ebonie N
Ebonie N (1 晚家庭旅程)
Travelocity 真實旅客評價
8/10 很好
2024年7月30日
The only problem I had is the the housekeepers turned the ac down to the lowest setting 60 degrees while they were cleaning and never put it back to the setting ot was before. Had to turn the heat on for 1 hour to get the room comfortable again. No other issue.