There are some minor damage on the bow plates and cups.
the ventilation system was not good, in toilets and the cloth washing area.
Hon Kei
Hon Kei (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 10 日
Average stay! Bad communication from the Hotel
Location was good close to restaurants and shopping areas. Property was well maintained and clean. Rooms were clean with good amenities.
However communication from the hotels side was poor. I only found out after I checked in that there was no Internet in the room I was in. Even the floor has pretty bad WiFi and couldn’t connect to it either.
After speaking with the receptionist she advised that she would consult with her team if they could change rooms and get back to me which she didn’t. They expected me to come to reception everyday to check with them!!!
As I was on a work trip I had to hot spot from my phone so I could connect to internet to work.
I later managed to get hold of the property manager Kai who was quite rude when I said I wanted to check out a day early because of no internet service and I wanted to go elsewhere. He said that I wouldn’t get a refund back from the hotel as it’s their policy. He said I could go to work in the business center instead which was on the same level as my room. But if I couldn’t connect in my room, how could i connect in the business center on the same floor? Also it’s not very convenient to be working the whole day in a business Centre when you have a room booked.
He refused a refund and also did not check for another available room with working WiFi for me. He didn’t really care about the situation and didn’t seem concerned at all. It was really bad customer service for the hotels side and it ruined the stay!!
真實旅客
7 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 4 日
Family
No hot water and no internet when we arrived. We reported in and were told someone will be in at 10 Friday. Came back at 8.30pm and still no hot water. A different person was on reception and moved us to a lovely unit but no internet. Great position.Handy to transport.
Robyn
Robyn (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 31 日
真實旅客
7 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 17 日
We had a lovely 2 bedroom apartment on the 19th floor which gave us stunning views towards the bay and the western suburbs. The room had all that was needed for an o/night stay. The room was lovely and clean, and the beds were reasonably comfortable. One drawback was that only one of the bedrooms had double glazed windows that cut down on the noise . The other room had single glass windows and there were overnight works going on at ground level that were extremely loud and disrupted my nights sleep.
Dianne
Dianne (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 13 日
Hamish
Hamish (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 9 日
Great stay, got to watch the sunset in the master bedroom. Sunlight is great. Clean too. $15 full day parking if needed
Darren J
Darren J (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 31 日
Great apartment. Easy place for a family to stay
Madeleine
Madeleine (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 20 日
My family own a cleaning business and i wasn’t very happy with cleanliness. Nice apartment although , long black hair on sponge under sink. Lots of crumbs in dishwasher. The doonas were very very thin - no spare blankets in rooms. We asked reception for an extra blanket and they said they don’t have any.
Upon stripping the beds when we were checking out I had noticed there was a very very large stain on one of the doonas - definitely looked like urine. There was lots of hairs /fluff on mattress protector.
It was very hard to reach reception via phone call - it went to voicemail everytime we called and instead we got a message sent to our phone to say we have to email or text a number to reach them.
At one point we couldn’t find our car and thought it had been stolen. Receptionist did not want to check camera footage and said it would take too long.
The door handle on door to apartment was loose , there was also some loose tilling on the balcony - so maybe a bit dangerous if you have young kids.
Overall the apartment was nice but I definitely feel more attention to detail is needed. Especially they should have a spare blanket in the bedrooms during winter when it is 2 degrees over night and the doona is about a centimetre thick.
If they fixed these issues it would be ok. But I think when you pay a few hundred dollars you should get what you pay for.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Once again the stay was fantastic with top class service
Steve
Steve (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 10 日
Behjat
Behjat (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 8 日
Clean and well serviced. Could not ask for a better stay
Steve
Steve (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 8 日
richard
richard (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 7 日
So clean once again and the staff went above and beyond to assist.
Steve
Steve (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 7 日
Noisy trains
Ruth
Ruth (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Very clean room with amazing views and staff always helpful. Couldn't not recommend more
Steve
Steve (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Could not recommend more. Fantastic stay with great staff
Steve
Steve (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Could not recommend more. Fantastic stay with great staff
Steve
Steve (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Could not recommend more. Fantastic stay with great staff
Steve
Steve (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Could not recommend more. Fantastic stay with great staff
Steve
Steve (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Could not recommend more. Fantastic stay with great staff
Steve
Steve (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Could not recommend more. Fantastic stay with great staff
Steve
Steve (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Could not recommend more. Fantastic stay with great staff
Steve
Steve (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Could not recommend more. Fantastic stay with great staff
Steve
Steve (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Could not recommend more. Fantastic stay with great staff