Let Me Save You From a Nightmare - Don't Stay Here
By far the most atrocious/ terrible experience we have ever had.
Our family of 5, booked a 3-bdrm condo here, because they offered 3 queen-size beds. This was important to us. Upon check-in, we were advised by staff that our unit was not available. We were offered 2 separate condos (3-bedrooms total but NOT 3 queen-size beds). Not ideal but no choice.
Never during our stay did they ask for payment.
Upon check out, we were given the OK. We also received an e-mail the same day confirming successful check-out.
FIVE days after check-out, after we had returned to our home country, I received an unexpected message on WhatsAp suggesting that we didn't pay for our stay. I responded that payment and CC info was submitted though Hotels.com and I would review my CC statement for the charge.
In the following days, I received multiple phone calls daily - some at 3:00 - 4:00 am. While attempting to sort out with the CC, I also contacted Hotels.com to assist with the situation because I did not want to engage with the unknown source.
As of January 13, 2025, they has posted photos of my MINOR 8 year old daughter on public Facebook forums (who knows where else) as well as photos of my passport and personal info accusing us of "defrauding" and "embezzling".
This has put my family in danger of identity theft and threatens the safety of my child and family members..
Hotels.com should not condone this behavior. Authorities will be contacted to escalate.
Mai
Mai (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
There is luggage storage after checkout if we have many luggages and don’t want to carry with you on a tour. They are very good in communications. Specially, if your flight is delayed, you are eligible to check in anytime even at 3 a.m early morning like us. Even though, our flight was delayed until 3 am, I called them at 3 a.m. morning and they answered the phone to get me check-in the rooms… Great service.
Huong
Huong (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
good
mooyoung
mooyoung (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
1군 최고
연휴라 가격이 비싸지만 괜찮은 아파트였습니다.
KIM
KIM (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月21日
Was hard to get towels from owners when requested.
Tommy
Tommy (6 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月13日
Excellent price and cleanliness!
My stay was good overall. The hotel is clean and modern. I wish there was a gym!
hai
hai (6 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月20日
First time great , second time was not ,
Come into a semi dirty apartment that was not fully
Cleaned from the last person that stayed . Rooms
Will be a bit or miss in my opinion . All
Depends what was available .
Communication was good , I would maybe rent again maybe
Philip
Philip (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月2日
Great communication! Accomodating!
Alison
Alison (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月25日
Clean ! Short walk to the party strip
Philip
Philip (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月4日
Great customer service: responsive and accommodating; good location: near convenient stores, ATM, restaurants and coffee shops; clean and well equipped rooms.
Thuy
Thuy (6 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年3月20日
First & Last time
Simple w/o room keeping for 3 days stay. Need to walk to reach convenience stores or food outlets. Will never stay again
Tuck Foo
Tuck Foo (3 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年3月17日
Very busy, large apartment complex. Room wasn't totally clean upon arrival. Good communication.
Dylan
Dylan (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年3月2日
Would Definitely Stay Again
Exceeded my expectations in every way. Would definitely stay here again! Very updated, very spacious, very clean. Very good location, Grab picks up right in front of building. Food mart, pharmacy in easy walking distance.
KEN
KEN (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年2月23日
satoshi
satoshi (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年1月6日
Trang
Trang (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年1月2日
Harpit Sonya
Harpit Sonya (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2023年12月23日
There is a construction site next to the property so might be abit annoying - but the property itself is great and we had 2 bedroom but only 1 shared bathroom - the washing machine that comes with the property is great time saver for our family of 5. Abit out of the central district 1 but affordable Grab taxi makes that not an issue.
Rosemary
Rosemary (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年12月18日
Excellent!
Can
Can (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年12月12日
Nice place
We have a present stay at this apartment.
Ms Kim was very quick to reponse to any query. Washing machine was no working well, she immediately say will call for service. Ask for more towels, she gave more, very good host!
From the left of building about 8min there is a very good pork noodle soup.
On the right about 10min walk, good seafood restaurant. Lot of eating places.
Taking grab very near to shopping area.
Good location.
Very nice place and cosy to relax after a busy day of shopping.
siew kiang
siew kiang (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年12月8日
Good communication, easy check in and out
Can
Can (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年12月5日
Liliane
Liliane (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年11月25日
The apartment was spacious, clean and centrally located to the main market and other attractions including the walking street and great restaurants and cafés. Kim was an excellent host and ensured we were taken care. She also assisted with arranging tour packages for excursions and sightseeing activities. Great service and pleasant stay overall! Thank you!
Katie
Expedia 真實旅客評價
10/10 完美
2023年11月2日
Căn hộ nằm ở tầng 22, view nhìn ra thành phố rất đẹp. Dưới tầng trệt có quán cafe và nhiều hàng quán xung quanh. 10 điểm ^^