This hotel has a massive security problem, primarily driven by its bizarre practices. We needed to store our luggage there because our room was not yet ready. Instead of placing them in a secure, locked area, they were placed in a doorless closet that was off the main lobby that any guest could access.
Things were no better with our room. We were instructed that we had to turn our key back in when we departed the hotel. We found this strange, but chalked it up to perhaps a London or Europe thing. We turned our key in and left the hotel for the evening. When we returned late that night, we asked for our room key and were promptly handed it without any ask of our name, a show of ID or anything. We could have asked for any room number. Worse yet, anyone off the street could have asked for ours.
This all came to a boil when we awoke the next morning to prepare for our train travel to Amsterdam, only to find our three passports now missing from our travel backpack, which had been in the room the entire time. My daughter was also missing a packing cube full of her clothing items. We searched everywhere to no avail and spent that day scrambling. We were eventually able to secure emergency passports, but these are not accepted in Amsterdam or Paris. We were forced to cancel the remainder of our trip at a significant financial loss to us. The hotel of course claimed a "thorough investigation" but predictably, nothing came of it and no restitution of any kind was offered. BEWARE!