The overall facility was clean and nice however the lady at front desk gave us the wrong set of cards for the door to our room on two occasions having us wait a few extra hours before we could get into the room. For the 6 night stay that we were there we had no cable/internet service for the TV. They were finally able to get someone out on night 4. The housekeepers never entered our room the entire stay and I constantly had to go to front desk to get coffee for the room. This is a service I guess you have to request at the front desk daily. Two of the three restaurants were closed the entire trip. Lastly at the end of our stay, we were charged an extra $244. We booked via Hotels.com and was never informed by them or the resort that there would be extra expenses especially when you didn’t use their services such as the restaurant. - hidden expenses by the resort. All expenses are charged to the room, however we didn’t use any. So for anyone trying to book just know that the price is not the price- the resort will charge you an extra fee of $34 daily to stay there at the end.
Cynthia
Cynthia (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Beauty on the Bay
Amazing property on the bay! Spacious rooms, comfortable beds and pillows, nice pools, good food and beautiful setting!
Tonya
Tonya (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月21日
Arrica
Arrica (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月11日
There was hair in both bathrooms, a live roach in the room and the patio door did not lock. The restaurant charged me more than I agreed to with the tip added, so I will be reaching out to them.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年9月5日
I have a handicap child and the elevator was out of order in the building we were in and we were on the third floor.The room was nice and clean so we just made the best of our stay.
Kim
Kim (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月4日
Surprised
The stay was good but didn’t know about the timeshare presentation, because it wasn’t mentioned on hotels.com when the room was booked. Then when it was brought to the attention to hotel.com the rep tried to play dumb but undercover will make you lose business.
Stephen
Stephen (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月3日
MaryAnn
MaryAnn (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月28日
Amanda
Amanda (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月28日
lamisha
lamisha (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月28日
Anthony
Anthony (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月26日
very misleading about the property, one restaurant claimed a full menu but didn’t even have a kitchen. pool closes at 7:30 pm, lady that took out the trash by the pool was rude. the floor in my room was so dirty it turned the bottom of everyone’s feet black. balcony was flooded with 2inches of water. one restaurant served me a buffalo chicken wrap with a hair on it, never discounted anything off the bill. definitely will be choosing another place for the next trip.
Hannah
Hannah (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月19日
Front desk personnel was not so friendly Check in and check out process was very easy but does not make you feel warm and welcome.
JOSE
JOSE (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月18日
Perfect
ramsey
ramsey (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月18日
Ok
There was a saw in our room. When we told the front desk. They said they would send someone up but they never did, then the charged us over 400 for possible room service fees, eventually they refunded it 5 business days later. Then when we did call for toothbrush, room service never showed up, we got our own extra towels, rhe air conditoner was so loud it sounded like someone was shaking the doors . We stayed here in 2017 and the service was completely different.
Alvin
Alvin (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月13日
Shawn
Shawn (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月11日
Sharon
Sharon (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月9日
I would stay here again. Planning my next years trip.
Casey
Casey (4 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月9日
GLADYS
GLADYS (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月8日
It was very nice and so relaxing.
Paul
Paul (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月8日
We requested a king size balcony water view, but half the
view was blocked by a wall next to us. That was disappointing and no bedside table next to me. Throw pillows and a stool would have been nice for the sofa. Our coffee maker was broken (they replaced it) and we had to get water glasses. None in our room. Comfortable bed !!!
suzanne s
suzanne s (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月4日
Everything in listing photos is a lie and from previous ownership
Nicholas
Nicholas (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月29日
Went without AC for 3 days. Room hard wouldn’t work. No refunds or anything to try to make it better
Ashley
Ashley (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月28日
The property was on the bayside and quiet. The boardwalk was a lovely quiet stroll.
The area had many amenities and unfortunately we didn’t get to use them all but it is so worth it if you want a nice relaxing vacation away from the craziness of pcb. It is just a short drive from the beach and pier park.
Our room was so nice and comfortable.
Staff were so friendly, respectful and accommodating of everyone.
Pools were smaller than we thought but it was okay.