Sink in bathroom was backed up
Big chunks of pain falling from ceiling
Mildew in the bathroom
One small bar of soap for 5 days
One towel for 5 days
TV did not work
No toilet seat
Madelene
Madelene (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月25日
Horrible - Don't waste your money!
Sink in bathroom was backed up
Big chunks of paint falling from ceiling
Mildew in the bathroom
One small bar of soap for 5 days
One towel for 5 days
TV did not work
Roach in drawer
真實旅客
4 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月18日
The Caroline/charter house hotel
Unfortunately we didn't stay at the charter house as I had booked. Upon arrival to check in I was informed we were staying at a sister hotel which was completely subpar. I wasn't given any previous communication with this to look for another place instead. The bathrooms were not cleaned. We had left over food in our refrigerator and the sheets had what looked like cigarette hole burns in them. As for the outside, most of the chairs were broken. There was a busted up grill sitting around and trash in general. I would never recommend this hotel to anyone. Nor would I ever stay with their company ever.
Jessica
Jessica (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月11日
was forced to sleep in my car rental
worst experience ive ever had in my 43 yrs of travelling. the checkin instructions email states checkin starts at 3pm. does not state an end to checkin at all. i booked the room last minute at 6:28pm (we were unsure how far we could drive so we waited to book a room) ... we arrived at 9:45pm and checkin is at another property 4 min walk away. no one there. lights off. called the provided ph# about 8-10 times from 2 different phones. no answer. called hotels.com gold line and was 1st advised they will relocate us at No charge (bc they could not reach the property either).
they come back to the line with all kinds of excuses.. first trying to claim the email states the checkin, it does not also i made the bkg at 6:28pm and allegedly its already closed by then so why accept my bkg?? due to an event, the entire fort lauderdale in a 30 mile radius was SOLD OUT (or wayyyyyy out of our budget for a few hours to sleep indoors. hotels.com says we will need to pay for any difference in fare. so after driving over 17 hours, we had to "sleep" in the car rental. the most inconsiderate bs ive ever experienced and i work in the travel industry since 2008 so I know what im doing. they were trying to blame me. no future courtesy credit was offered and im still waiting on the refund for my prepaid bkg. needless to say "ths charter house" is at the top of my sh*t list. location is awesome but not if we cant get inside the room people.
Sarah
Sarah (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月9日
This property is horrendous. Run down. Filthy. We could not stay in room. We had to book another hotel.
Kim
Kim (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月16日
We drove all the way from jacksonville and hit a lot of traffic getting to the hotel about 5 mins late and was told we couldt check in so we found other lodging very disappointing and staff was extremely disrespectful and when we tried leaving they even tried blocking us in and started honking the horn at us and we only wanted to go to the hotel we booked after this extreme disappointment. Id syay away from this place highly not recommended to stay there!!!!
william
william (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Aaron
Aaron (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月22日
Ivan
Ivan (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月19日
We didn't even get to check in, try calling host multiple times before arriving to confirm or get details and no calls were returned and the voicemail box was full. We arrived and the office was closed with no response to any of our calls or messages sent through their website so my husband was forced to try to find a hotel with a handicap accessible room available
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月11日
gabriele
gabriele (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月11日
The most unique thing about this hotel was you have prostitution drug activity in front of every door prostitution in the room along with drug activity management is aware and does nothing about it management there's no communication this particular motel should be condemned with the filth
Portia
Portia (7 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月22日
Poorly managed
Edson
Edson (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月16日
Sheets were dirty. Flies everywhere. Furniture was sticky. Outdated
Fiona
Fiona (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月9日
Kenneth
Kenneth (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月3日
This place was terrible. The grass was so overgrown, the stairs were black from not being cleaned. Overgrown trees onto the stairs. The entire property was unmanicured and actually looked abandoned. The couch/bed was so dirty as if never cleaned. I had to go to the store to buy sheets just to lay over it, it was that bad. The drawers on the dressers had no handles and had ties on them to open. There was no outside grill as advertised. The people staying there were definitely addicts and had ankle monitors on. I felt very unsafe here. I usually never leave a bad review but this all cannot go unsaid. The staff themselves were communicable. There were only two towels, which were stained. No was towel, etc.
I actually packed and left a night early. So disappointed.
tina
tina (3 晚行程)
Orbitz 真實旅客評價
2/10 欠佳
2024年9月3日
Very unsafe. Drug dealers in more than one room. Stinky rooms very derty
mijail
mijail (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月28日
Trash was sitting out on the side walk blocking our path.
No towels in the room
No blankets
Language barrier
Sherry
Sherry (4 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月26日
Only pro was distance from beach, other than that it was trashy, dirty, run down, and should be shut down.
Lynsey
Lynsey (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月18日
This is a very economical way to stay on Hollywood Beach and enjoy all it has to offer. Everything you could need is within walking distance. This is about the best deal you can find on Hollywood Beach.
Janet C
Janet C (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月11日
Terrible parking we got blocked in and needed to leave for work and couldn’t also I call and there not open on a Sunday until 11am makes no sense but you need to checkout by 11 .also no toilet paper and sheets and towels and the doors don’t close u have to slam them it’s a horrible hotel don’t stay there ever …….
Justin
Justin (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月24日
They do not comply with the front desk hrs. as posted. So you'll just waste your time and money.
John
John (1 晚家庭旅程)
Orbitz 真實旅客評價
8/10 很好
2024年7月14日
La propiedad se vería mucho mejor si se remodelara. Pero el servicio es muy bueno el señor Enrico es tan amable. Gracias por la atención. Tiene un ubicación especial con respecto a la playa y el bar más divertido de todo Hollywood