It was amazing, seemless ch ckin with codes. Very clean and cute apartment with lots of windows and air conditioning, very clean and well maintained. The shower was super small though, there was no Paper Towel in the kitchen or washroom and no kleenex/ soft Tissue Box and not enough toilet paper provided - just 2 rolls for a 2 person accommodation for 4 nights! This is not adequate. I emailed for more and they added 2 more toilet roles the next day. But no paper towel and no tissue.
Because there was no paper towel, it was not possible to wipe counters after use for a long term stay. This is not a hotel and there was no concierge. The phone lines and office is closed after 9 pm and on weekends. There is no chat feature, just email so need to email them in advance. They are responsive but can improve as we did not where to store our luggage on last day and they did not reply till couple hours later and phone line was closed on sunday.
The elevator was stuck on the third floor twice! I did not know where the stairs were from the ground floor, luckily my husbad was already up that day so I asked my husband to go from fourth floor to the third floor as he could see the stairs to go shut the 3rd floor elevator. as the 3rd floor elevator door would not close completely behind the people who exit on 3rd floor, it would get stuck before closing and needs greasing and the 3rd floor residents kept leaving it ajar behind them. So in that case if the office is closed - NO HELP.