Prior to arriving I used the airport phone to call Cedarbrook Lodge for a shuttle. The Cedarbrook code to call from the airport wasn't working so I used my cell phone instead. The shuttle took over an hour to arrive. The hotel is very, very close by. When I arrived, the elevators were all broken and my room was on the 5th floor. The staff didn't think that was a problem but for me being 80 years old and problems walking up and down stairs, it was a HUGE problem. I booked a Deluxe King with a Balcony and they then said they can move me to 1st floor but it wasn't a deluxe king as was booked originally and the new room was less expensive. This was booked through hotels.com so I got on the phone with them and they spoke and emailed staff at Cedarbrook Lodge per the request of the front desk person who spoke to them. The request was to ask for a refund of some sort for the inconvenience and for being switched to a less expensive room. The front desk staff told me the new room was less expensive b/c the views were not as good. However, the staff has refused to compensate me anything for the difference in cost of the less expensive room, the inconvenience of elevators being broken as well as the inconvenince of watinig for the new room which took over an hour to get in. This is not good service and considering I spent $500 for one night, I was very dissapointed. The hotel is expensive and they should have issued a refund of some sort. Very bad customer service. Won't book again!