Very terrible experience. Booked this hotel as I had an important interview downtown in Albany. When I arrived there at 9pm, it’s overbooked and we were relocated to a motel 20 mins away. The motel was terrible and the hair dryer was even broken. The staff was rude when we tried to understand the situation. The staff on duty promised to cover the extra transportation costs from the motel to the bus terminal for the next day and arranged a taxi for us. But we were kicked out of the taxi as the operation manager refused to honor their promise. They were only reluctantly agreed to cover such costs, which they offered at first, after we contacted hotels.com and got a written proof. We nearly missed the bus back to NYC. It’s not fair to us to take the extra efforts and time, while supposingly, I should have focused on the interview. Don’t ever book this hotel if you have any important appointment. Really disappointed.
真實旅客
1 晚商務旅程
10/10
真實旅客
2 晚家庭旅程
10/10
Nathan
1 晚行程
10/10
We came to Albany for the Shane Gillis show at the mvp arena. The room was past expectations! Best room we have ever stayed in. The very best part was the woman at the desk, Casey, she was so AMAZING! She was the best part of the trip! She was sweet and friendly and so informative! Definitely can’t wait to stay again!
Jacqueline
1 晚行程
10/10
Jessica
1 晚家庭旅程
8/10
Ashley
1 晚行程
10/10
Stephen
5 晚行程
10/10
Lauren
7 晚行程
10/10
Dominique
3 晚行程
10/10
Octavia
9 晚行程
2/10
Accused of smoking when i didnt i accidentally burned a pan
真實旅客
1 晚友伴旅程
10/10
The reception staff was awesome, friendly, personable and they were smiling, so very unusual.
Casey and the young man that checked us in were so very friendly.
Denise
1 晚友伴旅程
10/10
Jenn
2 晚行程
10/10
Gregory
1 晚行程
10/10
The hotel is near where I have appointments.
There are great restaurants nearby in the historic section of Albany. It's convenient and comfortable. I really appreciate the breakfast. Very easy and fast.
Michelle
1 晚家庭旅程
8/10
Easy to find staff friendly. Our room was freezing. We could feel heat coming out of room unit but cold air coming in through the window (it was 16 degrees out). The hotel was completely booked based on the number of cars and because of so many people I couldn’t get any where the breakfast they provided
Frederick
1 晚行程
4/10
Ilana
2 晚行程
10/10
Rachael
1 晚行程
10/10
Everyone was super friendly and accommodating. Casey at the front desk was exceptionally nice. Hotel was clean and as advertised.
Lauren
5 晚行程
4/10
Yolanda
2 晚行程
10/10
Clean, Great Breakfast. Excellent Customer Service!
Octavia
5 晚商務旅程
10/10
Need some improvement in the breakfast menu,fruits were missing 😕.