Door key cards and/or door card readers would not open the door. Had to go to main desk several times to have them rekeyed. Was told it was a systemic problem.
Antonio
Antonio (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 20 日
Guadalupe
Guadalupe (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 18 日
Naomie
Naomie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 15 日
Karen
Karen (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 14 日
Karen
Karen (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 14 日
Rodney
Rodney (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 14 日
Rodney
Rodney (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 13 日
Karen
Karen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 11 日
Big Rooms!
Barbara A
Barbara A (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 11 日
Mediocre at best
Upon arrival, we checked in and received our room keys as normal. We tried to get into our room and as we opened the door noticed all the lights were on, tv was blaring,trash bags throughout, and the beds were stripped. We went back down and told them we believe our room may be occupied. The front desk seemed to not believe us and asked if we saw luggage. I told her that we saw what looked like an occupied room and just left. She tried reaching out to her manager who didnt answer her calls for several minutes. We were told we couldnt have another room due to be overbooked. The manager finally answered her call and told the front desk to look at the room herself. She went and looked and told the manager that housekeeping left the room a mess and would need a deep cleaning. It took another 15 minutes of manager calling housekeeping to figure out what happens next. The manager said she was going to get to the hotel and never did. She made the front desk handle everything as if she just didnt want to be bothered. We were told it would take 20 minutes to clean the room. We finally got into our room which had a very strange smell. The rooms are very old and outdated. The hot water was non existent in the mornings. The walls are super thin and can hear everything in the hotel. I will say the beds are comfortable.
Silvia
Silvia (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Outrageous!!
Karen
Karen (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 10 日
Cher
Cher (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Karen
Karen (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 4 日
Scorpion in room
Found scorpion in my room and manager said there was nothing they could do.
Teresa
Teresa (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 29 日
Gilbert
Gilbert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 9 日
William
William (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 9 日
William
William (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 14 日
Teresa
Teresa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Hospitality was excellent!! Thank you!!
Nina
Nina (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 30 日
Anita
Anita (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 25 日
David
David (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 22 日
Good for a big pinch
The hotel on the outside was alright its along a big belt of other hotels so there is another to one side of the parking lot but on the opposite side was an very empty ghetto lot. The check-in was quick no problems, but the hotel interior was very worn and used. When we got to our room there was multiple areas of the carpet that weren't vacuumed and the bathroom shower seemed to have either mildew or black mold, we also found out that the room window opened all the way which is unusualfor rooms on the second floor. Later that night we left and came back when it was dark and in the parking lot there was people just loitering in the parking lot like there was a party or something some guy had his shirt off just chatting it up with people at the bed of his truck. Me and my wife felt weird when we pulled up because the parking lot filled with vehicles and we were pretty sure some of those vehicles weren't guests. The breakfast was good though no issues there.
Juanito
Juanito (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 20 日
Good
Diego
Diego (1 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 16 日
Gary
Gary (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 15 日
Unexpected Missing Items
The price was great however the property ended up charging me for all the rooms I booked. They did explain that it was not their fault but the fault of Hotels.com. I was very unhappy that all the rooms did not have a hairdryer which is always I thought in a hotel room. The coffee maker for breakfast in the morning was broken and all the ice machines on every floor were also broken. It was a nice stay but it was the little things that were missing or broken that made it inconvenient. We had to go somewhere else to pay for coffee, I had to buy a blowdryer and ice everyday.