Was disappointed to pay over $500. a night for a Kimpton Hotel and our room was not ready by 4:00 pm as guaranteed. Having mold in the shower is also unacceptable. Holes in the towel unacceptable as well.
Sevrine
Sevrine (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月22日
Besarta
Besarta (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月21日
Muito boa
Fabricio
Fabricio (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月19日
真實旅客
6 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年2月19日
LaRisha
LaRisha (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月18日
F for failure !
What a disappointment ! I travelled to this property 15 years ago to celebrate my birthday. It was a beautiful property and service was impressive. Fast forward to 2025. The quality has declined. I was offered a suite that smelled like aml kinds of smoke. When I complained, I was offered presented 2 choices: another suite that was equally smelly or one that overlooked the next building’s vents.
I complained again and the manager (Rebecca) best response was to give me a refund to book another hotel. Imagine !? This is after waiting 4 hours to get checked from a trip originating in California!! Her best answer was basically to go elsewhere!!
The final resolution to this issue was for me to get downgraded from a suite. The room was OK. The sheets and towels were cheap. The only saving grace to this mess is that the hotel manager Kelvin agreed to comp the first night and Jonathan the bell man was patient and kind.
Darnley
Darnley (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月18日
Kimpton EPIC
Nice room but as a 5-star hotel I expected robes and slippers, so the lack thereof was slightly disappointing. There is no sound proofing, so you hear ALL the outside/ surrounding noise.
Anya
Anya (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月17日
Mahoua
Mahoua (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月16日
Antonio
Antonio (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月11日
Place is awesome. Little hidden gem
Hotel was more upscale than i expected. Smelled like coconuts and sandlewood when i walked into the lobby. The lobby was beautiful and the hotel is setup very nicely, You wont find yourself walking very far to get where you need to be. Pool was really nice, food at the pool was really good and fresh. The beds were nice and comfortable, Ice cold AC, bathrooms were very clean and this is coming from a person with OCD. Room service was fast, coffee was fresh. Not many pastry options lol. I dont ever leave reviews but i will be coming back here soon.
Johnathan
Johnathan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月9日
Lismenia
Lismenia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月9日
Lismenia
Lismenia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月9日
Ken
Ken (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月8日
few things missing - would expect some explanation of facilities and amenities during check in. Rooms do not have coffee makers or complimentary water
david
david (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月4日
gabriel
gabriel (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月3日
nicolau
nicolau (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月30日
Bruno Miguel
Bruno Miguel (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月29日
Paul
Paul (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月29日
Everything is broken!!!
A beautiful hotel, however in my room the phone wasn’t working, the TV wasn’t working, and the air conditioner wasn’t working. I couldn’t even call the front desk due to no hotel phone.
I went downstairs to let them know that as soon as I entered the room, everything was broken. The front desk immediately sent the engineer to the room who “fixed” everything. Ten minutes after he left everything broke again!!!! I called downstairs and demanded to be moved - of course, the hotel was sold out.
Such a beautiful hotel- but the first time is a lasting impression…. And I will never stay at the Kimpton Miami again.