My review comes from the perspective of having previously managed a hotel. The room, bed, carpet, tv, chair, and bathroom were good.
1. When checking in, the front desk staff didn't engage in a lot of conversation, didn't verify if the info on my ID was correct (it's not, I moved states two weeks ago), and did not give me any details on the hotel. Typically, check-in is the time when you get all the info you need, such as pool hours, breakfast hours, ice machine location, check-out times etc. I had to ask for all of that, as the person at the desk really couldn't be bithered to talk to me.
2. The pool hours state 9a-10p. My wife and I went down at about 8pm to swim a little, only to find the lights had been turned off. No one was at the front desk to talk to about this, and it didn't feel like it was worth the effort to try and find them because it was already late and I had work soon, so I needed to relax before jumping on the computer to work.
3. The worst part of this, was housekeeping. They knocked at 9am and we're mad when we said we were leaving at Noon, per our discussion with the front desk. They got very upset when we mentioned noon and asked who told us we could leave them, and that's when we informed them it was the front desk staff the night prior. It's as off they didn't communicate the conversation had at check in, where I explained I work 3rd shift IT and would be working until 8AM, and needed an extra hour to get some sleep before leaving.
