Location is good. It's just next to the festival city and I can walk there for shopping and dining. That's why I choose this one. The check-in and check-out time is too long. There was only 1 person in front of me and I need to wait 10-15mins. I am not feeling comfortable in the room as I think that it's for disability. There is 3 emergency alarm in the room and the toilet is totally well designed as a disability toilet.
I had a very bad experience in the health club as well. After using the gym room, I was going to the ladies washroom to have a sauna and shower. After the shower, I discovered that there is no any personal care inside the washroom and I called to the hotel and asked them to bring me slippers and hair comb to the washroom as I am just finished shower I am not able to go outside to take it. I have been waiting for more than 10 mins but nobody comes. I called again and they told me that the staff is coming. Ok...i was waiting for the other 15 mins but still nobody to come. I have no choice. I need to get change and go back to my room to comb my hair. (at that moment my hair is 70% dry already without hair dryer) It's not acceptable as a 5 star hotel that they didn't provide anything in the washroom next to the gym room and they don't even provide it to me on my request!!!!! I was really disappointed!
真實旅客
Expedia 真實旅客評價
10/10 完美
2015年11月21日
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2025年3月10日
great stay - to less sunbeds at pool area!
perfect hotel; nicely connected to the great mall (festival city). breakfast is good. sunbeds at pool are very limited, though a little fight for a place (at least weekends).
Dennis
Dennis (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月23日
真實旅客
6 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月19日
Es un hotel de esta cadena de muy buen nivel, comodidad y servicios
Alvaro
Alvaro (6 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月2日
Bathroom issues.
The only issue I had was with the bathroom. The door for the toilet opened the wrong way and the taps for the shower were 6 feel away! More importantly, there was no lighting above or around the mirror to put your makeup on. The mirror light was below the mirror. At least provide one of those small lit makeup mirrors, because you know - women travel too and we wear makeup!
Hooria
Hooria (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
Milan
Milan (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Great service!
Service is excellent. However, the place is probably due for an upgrade. The bathroom had some mold in the ceiling. The food variety is great. However, the quality varies from one one type of food to another. A change that I did not like was charging for coffee and drinks in dinner. We were upgraded but we had to decline because the 1 bedroom suite had a film on its windows which blurred the view to the creek. I think the window films are there because of the video projection on the building at night. They need to do something about this.
真實旅客
13 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Baek
Baek (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Extent
Meshal
Meshal (2 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月5日
GREAT PLACE TO STAY
rodrigo
rodrigo (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月3日
great place to stay, near the airport and near Dubai Creek, the nicest place in Dubai
rodrigo
rodrigo (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月22日
Wissam
Wissam (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月21日
susan
susan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Jason Steve
Jason Steve (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月17日
Great place to stay at, very clean, staff were nice and helpful.