Belles hôtel avec de beaux jardins, deuxième séjour.
A proximité du centre ville avec des navettes gratuites.
真實旅客
7 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Magnifique séjour au Kenzi Ménara Palace
On est toujours ravi de séjourner dans ce magnifique Hôtel ,un grand merci à l’équipe de la réception qui nous ont surclassé en nous donnant une belle suite.
Comme d’habitude tout le personnel est au petit soin, on reviendra inchallah.
Sanaâ
Sanaâ (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Pamela
Pamela (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月9日
We had room 107 and the staff knew that it's very noisy from neighbouring hotel but still placed us there. On our first night having arrived tired that evening we were unable to sleep till 1am when the loud music finally stopped. Anwar very kindly upgraded us to the royal suite on first floor and there was no noise in that part.
Mohammed Moyaz
Mohammed Moyaz (4 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月9日
Hamdi
Hamdi (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月8日
Pedro
Pedro (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月8日
Personnel au top aimable serviable tjrs disponible hôtel un peu vieillissant pour un 5 étoile petit déjeuner parfait il y a tout se qu’il faut piscine parfaite espace extérieur très bien entretenu.
Valerie
Valerie (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月7日
Zaïnab
Zaïnab (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月5日
The property itself is really nice and clean on the most part, rooms are very spacious. However what let us down was the staff and their lack of empathy and friendliness. We were made to wait until 2.30pm to check in where our documents and booking clearly listed check in was 2pm the reception staff argues the hotel policy is check in at 3pm and stated that my booking must be wrong. We had a two year old with us and he was getting fed up from waiting so long? The staff did not take this in consideration. The breakfast on day one was nothing short of a shambles there was hardly any staff around to help- dishes were empty and I had to queue for 20 mins just to get a drink. The drinks dispensers were empty and it took ages for staff to sort this, once these were filled there were not empty glasses- a number of guest complained and some even left without drinks. On the first evening I needed milk for my two year old and asked reception to assist with this It took three attempts to sort this out in the end I had to walk down to get it from reception- to my surprise we were charged 60 dirhams for a carton of milk that costs 8-10! I feel being a 5 star hotel they should have showed compassion and been a bit more helpful in situations like this or even provided it. Another issue we had was on leaving we were made to wait until the staff checked the mini bar was not used and no charges were due- i felt like the staff didn’t trust us and it made us feel belittled. Not 5 star experience
Aqsa
Aqsa (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月3日
Personnel tres agréable, environnement paisible ideal pour les familles mais équipements en chambre un peu désuets
Sanae
Sanae (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月2日
Korey
Korey (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
Leigh
Leigh (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月30日
Lovely hotel, but needs some tender loving care in the rooms. It would be nice to have a cash machine on site. Lovely staff. Would have liked a better breakfast choice, some cereal etc.
John
John (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月29日
My family and I enjoyed our stay at this hotel. The staff was super friendly en they are very lovely with kids. It is a kids friendly hotel, they have seats for the little ones at the restaurant. The communication was good, everybody spoke English. The location and hotel is beautiful. Breakfast and dinner was very nice, a lot of choice. We arrived before the in check time and they where so kind to check us in early. I would definitly come back to this hotel when i'm visiting Marrakech again!
Boesjra Oenzila Ambrien
Boesjra Oenzila Ambrien (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月26日
Bien très bien
Karim
Karim (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Fatima
Fatima (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月22日
Our stay was amazing, a special thank you to Kawtar for her service. She is super nice & makes everything better!
Sarah
Sarah (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月21日
Second sejour à l hotel Kenz. Le personnel est avenant. L endroit est reposant.
J y retournerai avec une immense joie .
samira
samira (12 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月19日
We enjoyed our stay at Kenzi Menara Palace and Resort.
Would appreciate if the hotel increases the frequency of the shuttle service. Otherwise everything was great.
Manohar
Manohar (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月17日
Notre séjour a été fantastique. Le personnel très agréable on a même été surclassé. Mais petit bémol en fin de séjour, on nous a accusé au Check out d’avoir consommé du chocolat dans le mini-bar alors que non. On a juste pris une bouteille d’eau qu’on a payé. Je trouve que c’est quand même humiliant de retarder des gens pour du chocolat surtout que nous l’avons pas consommé.
Johann-Emmanuel
Johann-Emmanuel (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月12日
Munsef Djimmi
Munsef Djimmi (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月10日
Really nice stay here. I have no negatives aside from food but that is very subjective being that I am a picky eater. Close to shopping centre, Food delivery delivers here and the rooms are very spacious.
Bathroom could be cleaner but once again good.