2/10 Poor
10 January 2025
Bad experience
I guess you get what you pay for… except, basic amenities were not functional, power outlets in our room didn’t work and to our surprise in the morning none of our devices had charged which were so needed for our roadtrip the next day, the water was so cold we couldn’t shower after driving 12 hours all I wanted was a nice warm shower and relax but couldn’t, it was 30 degrees outside, the wifi didn’t even work, there’s no front desk if you need help, there’s only one person outside in the parking lot diner who checked us in but was not knowledgeable, I booked and paid for a 2 double bed room and upon check in she said she didn’t have my room so I was given a 1 queen bed room for me and my colleague with a discount, however she didn’t know how to apply the adjusted amount/refund so she just told me to contact hotels.com for assistance. I have to say though it was very clean, only thanks to the housekeeping team.
Luis
Luis, 1-night business trip
Verified Hotels.com guest review
