La comida es maravillosa las instalaciones son muy buenas pero durante una tormenta las goteras en la habitación inundaron la recámara principal al turismo nacional le asignan las habitaciones más lejanas
Paulo Salvador
Paulo Salvador (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月24日
Isabelle
Isabelle (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月21日
Michele
Michele (7 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月20日
Richard
Richard (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
The Fives sincerely exceeded my expectations and those of my family.
Traveling with a family of 6 (4 teenage boys) makes for some challenging room options. The suite we got at The Fives was perfect. One entry way for everyone, but separate rooms for my wife & I and the boys. Just the right amount of privacy without needing to get fully separated rooms. The whole suite was clean and spacious, with multiple balconies and a killer view of one of the pools.
The staff was probably the star of the show. Everyone, and I mean, every single person's path we crossed was polite, attentive and genuinely seemed to care about our well-being. I can only surmise this is a positive work environment. It certainly reflected in how they treated the guests from my experience.
Honestly, I felt the need to sing The Fives' praises because we had an outstanding experience. I typically walk away from a trip reflecting on what to do different for next time. I wouldn't change a thing, and this hotel is the reason!
Justin
Justin (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月14日
Austin
Austin (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月13日
A/C temperature was too low and uncontrollable.
H
H (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月9日
The property was lovely, the staff was very friendly and hardworking. There were many food options, and easy access to the pools & beach. We had a great time at this resort and will return again.
Edmund
Edmund (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月8日
Stayed in building 8 and had short walk to nearby restaurant, Lizzards, and was less than 3 minute walk to plaza where the shops, spa, and other dining options were.
Walk to beach was longer, probably 7-8 minutes, so getting a shuttle ride was best. Shuttles were supposed to be on a 10 minute rotation but a lot of times the carts were full and we ended up having to walk anyways.
Food options were good but it is important to be an epic/vip member to be able to make reservations. If you don’t make reservations you should arrive at the restaurant you want to eat at by 5:30 pm. Showing up between 6-8 would result in hour plus wait times.
Overall, the resort was beautiful, staff were wonderful and helpful, beach was gorgeous. We had a wonderful time and would do it again.
Robert
Robert (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
Jenifer
Jenifer (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月3日
This trip was with my teenager kids and we saved to make this happen in a nice hotel as this one, the only thing that was a disappointment was the restaurants, every restaurant we went to had a 2-3 hour wait, they do not do reservations so if we wanted to eat there we had to give our name for the waitlist, get a pager and had to wait 2-3 hrs within the area. We could not go anywhere else as the pager would only work close to the restaurant. My Kids and I love food and we were looking forward to trying all of the restaurants as they were highly recommended but the wait time to eat there was ridiculous, a few people were mad at the host and walked away. I would not expect to stay in such high quality and expensive hotel and have this ridiculous issue. We have stayed in 4 other hotels in Cancun before and never had this issue w/restaurants.
Maria Guadalupe
Maria Guadalupe (6 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月2日
The hotel reviews and photos are misleading, as we discovered after booking a week in a penthouse suite.
Here is an honest assessment:
Pros:
The property hosts monkeys and other wildlife, features multiple pools, and boasts a pleasant beach.
Cons:
The rooms are outdated with many broken or chipped items, dirty grout and mildew in the bathrooms, and uncomfortable beds. Despite having a full kitchen, there were no cooking or eating utensils provided. The buffet food was constantly plagued by flies and gnats. A group of 10 of us fell ill with stomach problems. The alcohol was watered down, and the incessant pressure to buy time shares was off-putting.
Overall, considering the price, it's advisable to seek accommodation elsewhere that places a higher emphasis on cleanliness and customer service. This hotel warrants a rating of 3 to 3.5.
Dewayne
Dewayne (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月1日
Excelente Hotel
Carlos
Carlos (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月31日
Great vacation stay
nicole
nicole (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月30日
Very convenient
Julie
Julie (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月28日
Katie
Katie (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月24日
Rowena
Rowena (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月23日
The Fives did not disappoint, we were delighted everyday! Celebrated my daughter graduating from college as a family and it was perfect!
Rosa
Rosa (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月19日
Alberca climatizada excelente
Rafael Martinez
Rafael Martinez (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月17日
Sharlyn
Sharlyn (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月15日
Giving the resort a 5 because of its rating based on being a 4.5 star hotel! The food choices were AWESOME! There were maybe a few items I didn’t LOVE, but overall I loved most of the food. There’s tons of food options (they make fresh tacos and pizza right in front of you by the pool as well) and the resturaunts and the service and staff are excellent which made our stay the best and the drinks were good as well! What influences my rating most is how much there is to do! The hotel always has events and fun things planned so you never get bored (silent disco, pool foam parties, big fiesta brunches, casino nights etc) and it’s super lively day and night and family friendly. We went as a childless young couple and still had an amazing time. The negatives: the beach isn’t the BEST beach, they did an amazing job cleaning up the seaweed during seaweed season and the water was gorgeous, but it’s not the best beach in my opinion but the infinity pool overlooking it made up for that. The resturaunts sometimes had long wait times but at an all inclusive, makes sense. Overall, we will be returning to the fives!
Alexis
Alexis (5 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年7月14日
Rosa Elena
Rosa Elena (9 晚行程)
Orbitz 真實旅客評價
8/10 很好
2024年7月14日
We loved the beach and pools, the restaurants were excellent, service outstanding