2/10 欠佳
2025 年 12 月 4 日
I’ve never owned or managed a hotel or motel, and I’m sure there’s endless hazards & hurdles along the way. However, we booked a room for 4 nights at 8pm on a Sunday before Thanksgiving after flying in from Arizona and finding our original place was still under construction.
There’s gotta be over 100 rooms and we saw max 2-4 other vehicles, so lots of vacancies. At first glance our 2nd story King Bed room seemed “okay enough” considering. Exhausted, we checked for bed bugs (there were none) then settled in and went right to bed. First thing the next morning we went to shower and discovered BLACK MOLD covering the wall behind the bathroom door and throughout the bathroom ceiling. Immediately contacted Hotels.com with a half dozen pictures, who then worked with the property owner. The property owner REFUSED, absolutely refused, to refund our stay (any amount of our stay) since we didn’t notify him at the time of entering the room. This is a horrible reason. It was 9pm now and we weren’t exactly thinking of inspecting every inch of our room before sleeping. Not even a penny was offered back. Instead the only offer from this Super 8 was to change rooms to one with 2 beds. Defeated, we agreed. My spouse is 6’6” and I’m 5’8” so we slept separately and joked about the toe nail clipping on the floor, and if it was blood or ketchup on the walls. Granted the charge was only $200 total, but we ate it and left Tuesday AM and booked at the Holiday Inn down the road. Better everything.
Sarah
Sarah (4 晚家庭旅程)
Hotels.com 真實旅客評價
