Je ne comprends pas les avis négatifs sur cet hôtel car notre séjour fut conforme à notre attente. Excellent rapport qualité-prix tout en sachant que cet hôtel dispose d'une navette gratuite pour el Haram toutes les 30 minutes.
La literie est très confortable, le personnel est au petit soin, la salle de bain est très propre. La réception est disponible 24h/24h et le service d'étage passe tous les jours.
Enfin bref, je recommande fortement au niveau rapport qualité-prix.
samia
samia (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月10日
Sarah
Sarah (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月8日
Sarah
Sarah (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Good place
Usman Ahzaz
Usman Ahzaz (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月1日
Je ne recommande pas
Aallorsje regrette vraiment mon séjour et d'avoir choisi cette hôtel. J'aimerais même même faire rembourser. La dame de l'accueil non chaleureuse. Elle a pas voulu me changer de chambre. Toutes les prises était défectueuse sauf celle a côté du téléphone. Donc a deux pour charger a tour de rôle le téléphone. Toutes les autres prises ne fonctionne pas. La TV non plus, l'eau chaude non plus. Franchement c'était déplorable.
Sourya
Sourya (7 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月31日
There wasn't enough water in the room even on request the staff only gave 2 bottle of water for each room where as we were 5 members of family staying in those 2 rooms the air-conditioning wasn't working properly in one of the room and bathroom mirror light also wasn't working.
Muhammad
Muhammad (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Masood
Masood (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Abdirisaq
Abdirisaq (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Nice hotel with good service and reasonable prices. Around the hotel is the big konstruktion but this is not a problem. Good food
Sinisa
Sinisa (10 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Bashar
Bashar (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Awes
Awes (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月19日
Mohoshin
Mohoshin (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Fantastic experience
It was great experience to stay at this hotel for five nights with the family everything was good from cleanliness to room services and from breakfast to dinner buffet was up to the standard.
No doubt they have very frequent and on time shuttle service every 30 minutes but little advise for the families with young children and elderly people that distance from the bus stop near to harm entrance is challenging.
Adnan
Adnan (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Salih
Salih (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月10日
Perfect stay n service
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月9日
NOT GREAT:A genuine honest review of my experience
I wish I didnt have to write this, but unfortunately my experience at the Novotel Makkah was not a good one.
I will say the staff were kind and responsive however the issue lies not with them but these 3 steps i believe anyone that wishes to stay here should first consider before booking. ESPECIALLY IF PERFORMING UMRAH
1. False advertisements without clarifications. ( they had ads all round the building promoting a buffet from 7-10pm.
However when I came to the restaurant i was informed there was no buffet on. ( this should have been made clear and not advertised)
knowing this I had eaten very little expecting a buffet, and in the end was forced to settle with in room dining, which had cost more than the buffet.
2. POOR TEMPERATURE REGULATION IN ROOMS.
when arriving you are made to sign a contract which states, that if the heating is turned on at any point, Novotel has the right to deduct 5000 SAR from your booking account without your consent or the need to inform you.
I found this very strange until I had entered the room and found it to be freezing. I had switched off the AC only to find that there is a truly cold draft coming from vents, which I cannot control.
This is especially bad if you are in a state of Ihraam and are sensitive to the cold.
3. There is constant construction going on in the building/ area outside which makes getting sleep during the day a near impossibility.
please be aware if you seek a comfortable stay, this is not the place.
Faisal
Faisal (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Lovely stay as always. My second visit to Novotel and I’m not disappointed.. would be better if you could provide hair conditioner as well. Bus to the haram is brand new big and comfortable buses leaving for haram every half hr.room service and meals also pretty good. Novotel is a good choice
Zeeba
Zeeba (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月7日
Abdullah
Abdullah (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
A recommander . Excellent séjour
Mohammed reda
Mohammed reda (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Sherif
Sherif (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
MOHAMED
MOHAMED (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
Mohamed
Mohamed (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Great Location and Helpful Staff…
The room was very clean, staff were very helpful and polite all the time. Can’t find things to complaint about…!
Aamir
Aamir (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Asim
Asim (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Nice, nice, nice
Nice hotel, with lots of services and an accessible price for quality delivered