The reception area, bar etc where in very good order but once in the corridor leading to the bedrooms it was all very tired. The carpet needed replacing and it all needs decorating
A
A (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 10 月 19 日
This hotel overbooks - AVOID
I paid for three hotel rooms and when we arrived the rooms were not available.
The receptionist smirked at me and informed me that they always overbook the hotel and this happens all the time.
The staff were unfriendly and rude and offered no apologies.
After SIX WEEKS and a LOT of emails with the manager I have still not received a complete refund (they refunded me 70% of the booking after making me wait a month and sending me lots of lying emails) nor have I had an apology - avoid this hotel like the plague, it is an absolute joke. There are lots of perfectly decent hotels in the area, save yourself the hassle and do not stay in this dated, unfriendly hellhole.
Toby
Toby (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 19 日
샤워기에서 밤새도록 물방울이 똑똑 떨어지며 소리가 납니다.
샤워 수도꼭지는 손으로 잠그기 매우 어려운 타입이었어요.
Jung Hoon
Jung Hoon (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 17 日
Very friendly and attentive staff
Michael
Michael (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 10 月 16 日
No Wi Fi working during my stay.
Charge for breakfast high.
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 10 月 15 日
Annette
Annette (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 15 日
Super reception team. Nothing was too much trouble.
Stephanie
Stephanie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 14 日
Ett bra hotell nära terminalerna,lätt att ta sig fram och tillbaka med lokaltrafiken
Peter
Peter (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 10 月 14 日
Find something else
The property is a shambles.
No hot water for 2 days and no maintenance people. Waiting for my refund as agreed and no word from either hotels.com nor the hotel. Their main phone doesn’t work. The ice machine didn’t work. The housekeeping staff didn’t clean the room. Lost several hours of my stay in London waiting for staff to advise me of what they could do. Nothing. Not on the hoppa route. Seriously so many options in the area. Would have thought better of a best western
Annette
Annette (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 11 日
Room and breakfast was good.
Philip G
Philip G (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 9 日
Comfortable bed nice hot shower .Carpet a bit tired
Joycelyn
Joycelyn (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 10 月 7 日
No internet, no phone service and a broken elevator
Not much good to say about this stay
Kirby
Kirby (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 6 日
A lovely start to our honeymoon! The staff had decorated our room! Meal in the restaurant was fab and reception kindly sorted our taxi!
Helen
Helen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 5 日
Ok for price
Paul
Paul (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 5 日
Would stay here again
Very clean and comfortable room. Nice evening meal in the restaurant. Easy access to the terminals. Would definitely stay here again