First, the reservation was made thru Hotels.com, but we didn't know we were renting from a owner until after we submitted the reservation. We have previously stayed at the Signature Towers and had a great experience, so our experience this trip was a surprise. The room was okay, you could tell the house keeping was lacking. You could really see it in the bathroom. The mirror and counter top were dirty. The shower grout needs a thorough cleaning. The couch and chair were very dated and worn. The alarm clock was so old it was useless. Then, lack of wash clothes and paper products was disappointing, considering we couldn't ask the hotel for them and the owner would charge an astronomical fee if we requested anything additional. We were provided 3 washclothes for two people for a three day stay. We always use a new washcloth for every shower, as that gross to use a washcloth more than once. They would have charged us $28.xx for any additional towels. They provide one very partial box of Kleenex. There was maybe 10 in the box there was not any extra boxes provided and we would have been charged for any house keeping services. My husband and I both ended up with a cold on the trip, so I walked to the Target on the strip to purchase Kleenex. We have traveled a lot and stayed at many different hotels and VRBO's. This is the first time in my life to experience this sort of circumstances.