2/10 欠佳
2024年10月1日
Customer service was rude. Forced to ask for ID and couldn't find the name of the reservation. Parking was far away on the main road and there was a charge for parking and service. Customer service could not find the name of my reservation. Told me to cancel and make a new reservation at the front desk. When I gave him my order number he still couldn't find it. And let other customers cut in front of me. I tried to get the manager to take care of it but the manager was off duty. There is no manager on Saturdays and Sundays, so you have to wait until Monday to file a complaint. Even if there is a smell of urine in the room, they will not change the room, even if the room is not cleaned, they will not take care of it. The deposit has not been refunded for 3 days.
Wan
Wan (1 晚友伴旅程)
Expedia 真實旅客評價