4/10 一般
2025 年 5 月 4 日
Poor service and maintenance
The stay started out great and then went terrible. While the first one of us was showering maintenance came banging on the door to tell us it was leaking into the room below us when he came back we asked him if we were allowed to shower or no because two more showers needed to be had, he said said yeah we could. While the next person was in the shower they came back banging on the door telling us we couldn’t shower while he was in the shower and we were literally just told we could use the shower. They then gave us another room key to use to shower, but not sleep in. The front desk sent maintenance to our room at 8:30pm unannounced to basically put a bandage which was just a whole bunch of caulk over a major situation since the water was also leaking into our kitchen. It was unacceptable and uncomfortable to have maintenance coming in and out of our room at 8:30 at night while trying to eat dinner and never be offered to move other then to just shower in another room down the hall
Melissa
Melissa (2 晚友伴旅程)
Hotels.com 真實旅客評價
