蘇梅島城堡度假酒店 - 蘇梅島

We had such a great time here. Our first time at Maung Samui Spa Resort and definitely not the last. Everything from start to finish was absolutely amazing. What I loved the most were the little thoughtful extras that showed the resort went the extra mile to make their guests happy, such as the the Thai red ruby dessert on arrival, the complimentary 15min massage at the hotel spa, the delicious banana chips in our room, the snacks served poolside, etc. You can't beat the location right in the heart of Chaweng if you want something centrally located. Steps away from lots of food, shopping, and massage options. Large, spacious, and beautifully decorated room, gorgeous bathroom with a huge shower area and separate jacuzzi. Loved the freeform pool with varying depths and mini-waterfall. Perfect for cooling off after a day in the sun. We only had breakfast at the hotel but it was a thoroughly enjoyable with an excellent array of food and drinks (including fresh juice!). Standard 5-star buffet assortment with an egg station, waffle/crepe station, and a wide variety of fruits and cheeses to end with. Exceptional and friendly service and hospitality from all the staff. Special thanks to Nadea (unsure of the exact spelling) who gave us complimentary bowls of red ruby dessert when we approached her to ask where we could find this in Chaweng. In short, a great experience and we'll definitely be back the next time we're in Samui.

Amazing staff. So nice and accommodating. Very nice grounds and beach.

Staff excellent, pool service a little wanting and room well laid out, clean but a little tired. Housekeeping good but needed prompting to re supply items promised but when pointed out expectations the standard was great. Location great on the outer end of the main strip. Cathy of reception couldn’t be more helpful and Sarong (beverage pool bar attendant) pre-emoted our orders for happy hour. Would recommend this resort.

We thoroughly enjoyed our stay at Muang Samui. The location is perfect - right on the beach, with easy access to restaurants and bars. The staff can't do enough to help and they make staying there a real pleasure. The pool is good and the setting of the hotel is beautiful - the staff work hard to make the gardens a tranquil place and a pleasure to walk through. The room is very clean and absolutely huge, especially the bathroom! 4 free bottles of drinking water per day was also appreciated. The maid service was brilliant each day. Breakfast is fantastic - there's so much choice, everything is so fresh, even freshly baked croissants, bread etc all with a beautiful view of the beach. The airport is less than 10 minutes away which is convenient, but of course does mean planes fly directly over the hotel - you can't really hear them in the rooms though so it doesn't really matter and of course is probably the same for all hotels in this area. We had a few minor complaints; personally, I would also prefer that the hotel didn't promote animal shows such as circuses and buffalo fighting in the guidance in the room - it would be better to promote the local ethical elephant sanctuary. The air con fan in the room was very noisy and not quite cold enough. Our room was also very close to some building work which meant sitting out on the patio in an afternoon was noisy. However, overall these things didn't affect our stay too much and we would definitely recommend the hotel to others.

We stayed 5 nights over New Year's 2018/2019 and really enjoyed the resort. Nice place with large rooms and a decent beach and excellent service. My wife thought the resort seemed a little old, but I felt it was intended to be a little rustic with modern amenities. The New Year gala dinner was expansive, but way too expensive. Avoid. The spa is expensive but very nice. Breakfast is very good. We never ate lunch or dinner at the resort because there are so many good restaurants nearby. Wifi is reliable.

Hotel location is good, 10-15 mins walk to Central Festival Mall. There are many restaurants and convenience stores nearby. Room is big and nice but cleanliness need to be improved. Bed is very comfortable. Overall is a pleasant stay.

Excellent

2 nights 1 word. SUPERB