Good service especially the concierge/bellman - he was helpful / friendly and professional
gary
gary (10 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 28 日
Rebekah
Rebekah (7 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 22 日
We had an amazing stay at Secrets Aura Cozumel. The property was beautiful and the staff were friendly and helpful. We especially loved breakfast at Bordeaux with Rony and Ricardo each morning, as well as lunches at the beach/pool with Miguel. The hydrotherapy at the spa was also wonderful. Overall, we had an incredible stay and we can’t wait to visit again very soon.
Cristi
Cristi (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 13 日
Services des employés supérieurs
Restaurant Français excellente cuisine
Pierre
Pierre (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 2 日
Todo muy bien excepto el servicio de ama de llaves de la habitación que no nos proporciono ni pantuflas ni repelente. Lo pedimos y nunca lo llevo...fuera de eso el servicio del hotel en general muy bueno
Rocio
Rocio (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 1 日
Michelle Johanna
Michelle Johanna (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 31 日
Great location, in need of a little TLC.
Hotel location is amazing, food is great also. Massive lack of information provided upon check in with regards to bars and restaurants, the app is out of date and opening times of places doesn’t match reality. Room as lovely but bathrooms are dated. Pools need touching up, just the small details let this place down.
kevin
kevin (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 29 日
john
john (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 7 日
Not worth it
Ac you couldn’t control, phone to front desk didn’t work, dual shower switch didn’t work. Caught someone in my room doing a “turn down” on the last night . No other nights did we have turn downs. Food was horrible. Buffett was good rest was garbage for a 4.5 star resort won’t be back or recommend. Restaurants were closed wit no notice. Restaurants menus changed daily with availability
Brian
Brian (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 3 日
Mary
Mary (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 2 日
Decepcionante
Mala experiencia en este Secrets en comparación a otros visitados anteriormente. Considero que no me dieron la habitacion que reserve, mala atención en el check in, poca información proporcionada respecto al hotel. no hay señalamientos adecuados en las instaklaciones, elevador viejo y sucio.
Nos enfermamos del estomago, por alimentos ???? los restaurantes lejos de las habitaciones.
Lo unico muy bueno la playa del hotel.
Creo que el hotel es viejo y requiere mucho mantenimiento o remodelación.
Algunos del personal se porto amable pero en general mala servicio y mala cara.
Alejandro Isabelo
Alejandro Isabelo (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 14 日
The snorkeling and volleyball
Shelley R
Shelley R (9 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 4 月 13 日
Susan
Susan (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 12 日
Beds are comfortable. Staff is very friendly and helpful. The food was good.
Leticia
Leticia (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 4 月 10 日
Poor staff not enough dining. Food was terrible asked 5 days about a broken tv in our bedroom never repaired it
Taunya Rae
Taunya Rae (10 晚行程)
Orbitz 真實旅客評價
4/10 一般
2025 年 4 月 10 日
Property was outdated, little to no activities or amenities.
Food options were poor. Entertainment was almost nonexistent and geared to very old people. Pool was filthy.
Poor resort would never stay at a Secrets again.
Terri Lynn
Terri Lynn (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 9 日
Great staff that made the trip memorable, beautiful spot, food was amazing. Definitely want to go back
Devon
Devon (6 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 8 日
we had the best view of the ocean with the sun setting from our balcony
Juanita Louise
Juanita Louise (7 晚浪漫旅程)
Orbitz 真實旅客評價
4/10 一般
2025 年 4 月 8 日
Staff are unfriendly (made us feel as though we inconvenienced them by existing) and food is terrible.
Jeannie
Jeannie (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 7 日
Friendly staff food was good and entertainment was fun! Beach is rocky and hard to walk into the water. Need a taxi to do anything off resort, but dwntwn is only 15 min. Would recommend
Erik
Erik (6 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 4 月 7 日
We had a good time for the most part. Unfortunately we had to miss a whole day basically not being able to sleep due to loud construction two nights in a row we called and they stopped then started again first call was at 1am 2nd time was at 3am so we were exhausted the next day. They did move our room but then that took most of our day away having to pack up and move again. I didn’t like the fact in order to eat all the food you had to be preferred I think that is not cool that was the first all inclusive that I have been to that does that. It was nearly impossible to get beach towels if you’re not to the boxes by 8:30am. They don’t refill them either. Food was amazing and the beach that’s about it. Rooms were pretty good as well other than the noise issues.
Jeffrey
Jeffrey (5 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 6 日
Es un hotel bueno para descansar, pero lamentablemente al momento del check in están más preocupados por vender tiempos compartidos y cosas adicionales que por explicarte las instalaciones del hotel, los restaurantes que hay o tan si quiera de preguntar si tiene algún tipo de alergia. Mi novia es multialérgica y de no ser por Victor (el host del restaurante Mexicano), los host de los demás restaurantes ni se enteran.
GUILLERMO ALBERTO
GUILLERMO ALBERTO (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 5 日
This is a great property. It is older and needs some love but still a great property. Dinning is top notch. Service is top notch. The resort as a whole is slightly dated but still a great value. It's out 3rd trip here so it's not bad. Plenty to do outside the resort. Plenty to do and not leave the resort. Awesome for a long weekend away!
Timothy M
Timothy M (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 1 日
Daniel
Daniel (7 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 4 月 1 日
We did not have a good experience here. The majority of our meals were "cold" by the time they were delivered to our table. Right away on our balcony we had a bee nest. My husband is highly allergic to bees. We reported right away and it was brushed off for a full day. We again were told they would be taken care after the second time we reported it. They finally gave us a new room. We had huge bugs in our new room and we reported two separate times. Again, brushed off the first time and then they said they would re-spray, but they never followed up with us to say they did or didn't. Bugs were in our room on our last day. We understand bugs are not the resorts fault - but we felt they were not taking us seriously and/or didn't care - and never followed up. Overall, a very poor experience throughout this stay.