Good service especially the concierge/bellman - he was helpful / friendly and professional
gary
10 晚行程
8/10
Rebekah
7 晚友伴旅程
10/10
We had an amazing stay at Secrets Aura Cozumel. The property was beautiful and the staff were friendly and helpful. We especially loved breakfast at Bordeaux with Rony and Ricardo each morning, as well as lunches at the beach/pool with Miguel. The hydrotherapy at the spa was also wonderful. Overall, we had an incredible stay and we can’t wait to visit again very soon.
Cristi
4 晚行程
8/10
Services des employés supérieurs
Restaurant Français excellente cuisine
Pierre
2 晚行程
8/10
Todo muy bien excepto el servicio de ama de llaves de la habitación que no nos proporciono ni pantuflas ni repelente. Lo pedimos y nunca lo llevo...fuera de eso el servicio del hotel en general muy bueno
Rocio
4 晚行程
10/10
Michelle Johanna
1 晚家庭旅程
8/10
Hotel location is amazing, food is great also. Massive lack of information provided upon check in with regards to bars and restaurants, the app is out of date and opening times of places doesn’t match reality. Room as lovely but bathrooms are dated. Pools need touching up, just the small details let this place down.
kevin
2 晚行程
8/10
john
4 晚行程
4/10
Ac you couldn’t control, phone to front desk didn’t work, dual shower switch didn’t work. Caught someone in my room doing a “turn down” on the last night . No other nights did we have turn downs. Food was horrible. Buffett was good rest was garbage for a 4.5 star resort won’t be back or recommend. Restaurants were closed wit no notice. Restaurants menus changed daily with availability
Brian
4 晚行程
8/10
Mary
2 晚家庭旅程
4/10
Mala experiencia en este Secrets en comparación a otros visitados anteriormente. Considero que no me dieron la habitacion que reserve, mala atención en el check in, poca información proporcionada respecto al hotel. no hay señalamientos adecuados en las instaklaciones, elevador viejo y sucio.
Nos enfermamos del estomago, por alimentos ???? los restaurantes lejos de las habitaciones.
Lo unico muy bueno la playa del hotel.
Creo que el hotel es viejo y requiere mucho mantenimiento o remodelación.
Algunos del personal se porto amable pero en general mala servicio y mala cara.
Alejandro Isabelo
3 晚行程
10/10
Great staff that made the trip memorable, beautiful spot, food was amazing. Definitely want to go back
Devon
6 晚浪漫旅程
8/10
we had the best view of the ocean with the sun setting from our balcony
Juanita Louise
7 晚浪漫旅程
4/10
Staff are unfriendly (made us feel as though we inconvenienced them by existing) and food is terrible.
Jeannie
5 晚浪漫旅程
10/10
Friendly staff food was good and entertainment was fun! Beach is rocky and hard to walk into the water. Need a taxi to do anything off resort, but dwntwn is only 15 min. Would recommend
Erik
6 晚友伴旅程
6/10
We had a good time for the most part. Unfortunately we had to miss a whole day basically not being able to sleep due to loud construction two nights in a row we called and they stopped then started again first call was at 1am 2nd time was at 3am so we were exhausted the next day. They did move our room but then that took most of our day away having to pack up and move again. I didn’t like the fact in order to eat all the food you had to be preferred I think that is not cool that was the first all inclusive that I have been to that does that. It was nearly impossible to get beach towels if you’re not to the boxes by 8:30am. They don’t refill them either. Food was amazing and the beach that’s about it. Rooms were pretty good as well other than the noise issues.
Jeffrey
5 晚浪漫旅程
8/10
Es un hotel bueno para descansar, pero lamentablemente al momento del check in están más preocupados por vender tiempos compartidos y cosas adicionales que por explicarte las instalaciones del hotel, los restaurantes que hay o tan si quiera de preguntar si tiene algún tipo de alergia. Mi novia es multialérgica y de no ser por Victor (el host del restaurante Mexicano), los host de los demás restaurantes ni se enteran.
GUILLERMO ALBERTO
3 晚家庭旅程
8/10
This is a great property. It is older and needs some love but still a great property. Dinning is top notch. Service is top notch. The resort as a whole is slightly dated but still a great value. It's out 3rd trip here so it's not bad. Plenty to do outside the resort. Plenty to do and not leave the resort. Awesome for a long weekend away!
Timothy M
3 晚浪漫旅程
10/10
Daniel
7 晚行程
4/10
We did not have a good experience here. The majority of our meals were "cold" by the time they were delivered to our table. Right away on our balcony we had a bee nest. My husband is highly allergic to bees. We reported right away and it was brushed off for a full day. We again were told they would be taken care after the second time we reported it. They finally gave us a new room. We had huge bugs in our new room and we reported two separate times. Again, brushed off the first time and then they said they would re-spray, but they never followed up with us to say they did or didn't. Bugs were in our room on our last day. We understand bugs are not the resorts fault - but we felt they were not taking us seriously and/or didn't care - and never followed up. Overall, a very poor experience throughout this stay.
Sally J
5 晚友伴旅程
4/10
My husband and I travel to Mexico at least twice a year. We’ve stayed at different secrets around the world and this is by far the worst one we have ever stayed at. You are definitely not getting secrets quality. The hotel was located in a fantastic snorkeling and diving area. The staff was extremely helpful and nice. The room was an OK condition but once you stepped out outside of the room it was extremely rundown. We spent most of our time at the upgraded pool. They did have top shelf alcohol, but when they would run out, they would not refill if you sat on the edge of the pool the paint they used would ruin your bathing suit, my husband and I booked a couples massage the facility had multiple areas that were missing tiles windows were extremely dirty and the view was ruined. Not all restaurants are open for dinner and you had to sometimes go to the Sister company if you wanted something different to eat. I would never stay here again.
Ramona
3 晚浪漫旅程
8/10
This is our 4th year in a row to Cozumel trying different resorts. We were really excited to stay at Secrets as we had 6 years ago in Cancun and really enjoyed it! Overall it was a relaxing stay. We chose not to do the "preferred' room area and were thankful we did not. This area was very busy/loud and many visitors from other resorts. The food was better than expected. The beach was nice but the water was not easily accessible due large coral. Once out in the water, was able to see many different types of fish/sea life while snorkeling. They did not do much with keeping up on the large of amounts of seaweed. Other resorts, would rake and remove. Our room was located right off the lobby so lots of noise at certain times of the day but also close to one of the pools so that made up for noise. The housekeeping service were not good. We had to ask 3 of our 6 days for either new towels or to have our mini fridge restocked. The other days we just dealt with it. We even started off the week leaving housekeeping a cash tip as we read reviews to keep us restocked. Nope. We were also approached 4 times by a certain staff who we told upon check in that we were here to relace, to go to sister resort for breakfast (guessing timeshare pitch). Overall a decent stay. When we return to Cozumel, we most likely will stay a Melia again.
Douglas Edward
7 晚浪漫旅程
8/10
Lester
7 晚行程
8/10
very nice place, service and food, drinks were amazing.. if you like to jump in the water and swim, this beach is not for you, because of the coral. But it is beautiful!
We didn’t like that as soon as you get there they try to sell you into their propaganda instead of telling you what restaurants you can go to without being "preferred". How to use room service, etc. But overall it was an awesome experience!
Carol
5 晚浪漫旅程
6/10
Several lights didn’t work in our room. A staff member walked into our room at 8:40pm. The hotel is older and needs work. Staff wasn’t the friendliest.