科蘇梅爾秘密奧拉酒店 - 科茲美島

I have been in Secrets Huatulco and Secrets Akumal and definitely the Secret Aura doesn’t deserve to be called secrets a total decepción for the price

The beach and the hotel itself are gorgeous and our room was very clean. The pool was also gorgeous and one day the had live music poolside. Also, the hotel next door is owned by the same company and is connected by the beach so it was easy to access their restaurants as well. We chose to upgrade to the preferred club but I'm not really sure we gained much from it. There is a section of the beach, a pool with swimup bar, and a lounge reserved for the preferred club. However, not once were we asked to prove that we were part of the preferred club so I'm not sure they meter this program. The swimup bar also served the same alochol available at the other bars at the facility and the preferred lounge had snacks all day but they were always cold and had sat there for a long time. Perhaps if we were there during a peak time the preferred club would've meant more. The food was also so/so. Some food was bad but some food was good. We had a great time and I would give them another shot at the food but would also shop for other options should we return to Cozumel.

This property is in a very bad state of disrepair, it is old and tired, they were doing some renovations but only on the 1st. floor aisle and this made the conditions even worse due to the never ending noise and dust that was all over the area. The food is terrible, we tried all the restaurants and the only decent one was La Cava but you have to purchase a bottle of wine that is at least $100 to have dinner there. All the staff is very friendly and helpful and they seemed concerned about all our complaints but there was not much they could do about them. It is a shame that a Hotel from this prestigious chain is so bad, you need to avoid this place.

This is our third time staying at the resort and it gets better every time. I would highly recommend this to anyone. The one piece of advice is have it spend the extra money for the preferred rooms. It’s quite a difference!

Very dirty rooms. Under bed and tv stand neve swept. Had to ask for toilet paper. No balcony chairs. AC was very loud. Remote would not work. For the price very disappointing.