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Alexandra Resort - All-Inclusive

4.0 star property
All-inclusive beachfront property with spa, near Grace Bay Beach

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Photo gallery for Alexandra Resort - All-Inclusive

Outdoor pool, pool umbrellas, sun loungers
View from room
View from room
Deluxe Suite, 1 Bedroom, Oceanfront (Recently Renovated) | Terrace/patio
On the beach, white sand, sun loungers, beach umbrellas
Nestled by the ocean, Alexandra Resort - All-inclusive offers a tranquil retreat with a swim-up bar and beach bar. With 5 on-site restaurants, treat yourself to international cuisine and enjoy snorkeling, boat tours or sailing. The helpful staff has left a lasting impression on previous guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Pool

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 7 restaurants and 5 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • 24-hour fitness center
  • Outdoor tennis court
  • Free use of bicycles
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Cookware, dishware, and utensils
$799 nightly
The total price is $799
Oct 16 - Oct 17
Total with taxes and fees

Room options

Check availability for these dates

Tonight
Oct 1 - Oct 2
Check availability for tonight Oct 1 - Oct 2
Tomorrow
Oct 2 - Oct 3
Check availability for tomorrow Oct 2 - Oct 3
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Showing 15 of 15 rooms

View all photos for Deluxe Penthouse, 4 Bedrooms, Oceanfront (Recently Renovated)

1 bedroom, premium bedding, pillowtop beds, free minibar

Deluxe Penthouse, 4 Bedrooms, Oceanfront (Recently Renovated)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 3800 sq ft
  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 4 King Beds OR 2 King Beds and 4 Twin Beds

View all photos for Studio, Garden View

1 bedroom, premium bedding, pillowtop beds, free minibar

Studio, Garden View

8.6 out of 10
Excellent
(22 reviews)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Free minibar items
Flat-screen TV
Renovated in 2015
Separate bedroom
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, Oceanfront

Studio, Oceanfront | 1 bedroom, premium bedding, pillowtop beds, free minibar

Studio, Oceanfront

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Free minibar items
Flat-screen TV
Renovated in 2015
Separate bedroom
  • 617 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View

View from room

Suite, 1 Bedroom, Garden View

9.0 out of 10
Wonderful
(32 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 1005 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed OR 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront | 1 bedroom, premium bedding, pillowtop beds, free minibar

Suite, 1 Bedroom, Oceanfront

7.6 out of 10
Good
(7 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 767 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Suite, 2 Bedrooms, Ocean View | 1 bedroom, premium bedding, pillowtop beds, free minibar

Suite, 2 Bedrooms, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 1450 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Queen Sofa Bed OR 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Suite, 2 Bedrooms, Oceanfront

1 bedroom, premium bedding, pillowtop beds, free minibar

Suite, 2 Bedrooms, Oceanfront

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 1514 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Deluxe Studio, Oceanfront (Recently Renovated)

1 bedroom, premium bedding, pillowtop beds, free minibar

Deluxe Studio, Oceanfront (Recently Renovated)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Free minibar items
Flat-screen TV
Renovated in 2015
Separate bedroom
  • 617 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Oceanfront (Recently Renovated)

Deluxe Suite, 1 Bedroom, Oceanfront (Recently Renovated) | 1 bedroom, premium bedding, pillowtop beds, free minibar

Deluxe Suite, 1 Bedroom, Oceanfront (Recently Renovated)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Oceanfront (Recently Renovated)

Deluxe Suite, 2 Bedrooms, Oceanfront (Recently Renovated) | 1 bedroom, premium bedding, pillowtop beds, free minibar

Deluxe Suite, 2 Bedrooms, Oceanfront (Recently Renovated)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for Deluxe Studio, Garden View (Recently Renovated)

Deluxe Studio, Garden View (Recently Renovated) | 1 bedroom, premium bedding, pillowtop beds, free minibar

Deluxe Studio, Garden View (Recently Renovated)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Free minibar items
Flat-screen TV
Renovated in 2015
Separate bedroom
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Garden View (Recently Renovated)

Deluxe Suite, 1 Bedroom, Garden View (Recently Renovated) | 1 bedroom, premium bedding, pillowtop beds, free minibar

Deluxe Suite, 1 Bedroom, Garden View (Recently Renovated)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 1005 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed OR 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Deluxe Studio, Partial Ocean View (Recently Renovated)

Fridge, microwave, coffee/tea maker, cookware/dishes/utensils

Deluxe Studio, Partial Ocean View (Recently Renovated)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Free minibar items
Flat-screen TV
Renovated in 2015
Separate bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms, Partial Ocean View (Recently Renovated)

Deluxe Suite, 2 Bedrooms, Partial Ocean View (Recently Renovated) | 1 bedroom, premium bedding, pillowtop beds, free minibar

Deluxe Suite, 2 Bedrooms, Partial Ocean View (Recently Renovated)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
Free minibar items
Flat-screen TV
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Partial Ocean View (Recently Renovated)

Deluxe Suite, 1 Bedroom, Partial Ocean View (Recently Renovated) | 1 bedroom, premium bedding, pillowtop beds, free minibar

Deluxe Suite, 1 Bedroom, Partial Ocean View (Recently Renovated)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
Free minibar items
Flat-screen TV
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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Oct 16 - Oct 17
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About the neighborhood

Map
Princess Dr, Grace Bay, Providenciales, Providenciales, TKCA 1ZZ

What's nearby

  • Grace Bay Beach - 1 min walk - 0.1 km
  • Providenciales Beaches - 1 min walk - 0.1 km
  • The Regent Village Shopping Mall - 4 min drive - 2.0 km
  • Coral Gardens Reef - 5 min drive - 1.8 km
  • Turtle Cove Marina - 9 min drive - 4.8 km

Getting around

  • Providenciales Intl. Airport (PLS) - 20 min drive

Restaurants

  • ‪Arizona - ‬11 min walk
  • ‪Schooner's Restaurant - ‬8 min walk
  • ‪Mr. Grouper - ‬12 min walk
  • ‪Bobby Dee's - ‬9 min walk
  • ‪Le Petit Chateau - ‬10 min walk

About this property

Alexandra Resort - All-Inclusive

At Alexandra Resort - All-Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and beachside drinks, plus you'll be within a 5-minute walk of Grace Bay Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and mani/pedis. Asú, one of 7 restaurants, serves international cuisine and is open for breakfast and dinner. There are 5 bars/lounges and a free kid's club at this all-inclusive property, and in-room conveniences like refrigerators and microwaves. Fellow travelers love the helpful staff and beach location.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Kids club

Entertainment

Onsite entertainment and activities
Theme parties

At a glance

DONE

Hotel size

    • 144 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 11 PM
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Guests will receive key retrieval information
    • Guests have access to dining facilities at Blue Haven Resort; shuttle service is provided.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 7 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Kayaking
  • Sailing
  • Boat tours
  • Snorkeling
  • Surfing/body boarding
  • Table tennis
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • Built in 2005
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Outdoor pickleball court
  • Outdoor tennis court
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Well-lit path to entrance

Room amenities

Be entertained

  • DVD player
  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

Food and drink

  • Refrigerator
  • Microwave
  • Free bottled water
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

Elevate Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Dining

Asú - This poolside restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Black Rock Grill - This restaurant serves dinner only. Open daily.
Dragon Orchid Sushi - This restaurant specializes in sushi and serves dinner only. Open daily.
Irie Bites Beach Grill - This beachfront restaurant serves lunch only. Open daily.
Fish Deck - This beachfront seafood restaurant serves dinner only. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Discover
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Alexandra Providenciales
Alexandra Resort All-inclusive Providenciales
Alexandra Resort Providenciales
Alexandra Turks Caicos
Alexandra Hotel Providenciales
Alexandra Resort Turks Caicos
Alexandra Resort Turks And Caicos/Providenciales
Alexandra All-inclusive Providenciales
Alexandra All-inclusive
Alexandra inclusive Provincia
Alexandra Inclusive Inclusive
Alexandra Resort All inclusive
Alexandra Resort - All-inclusive Providenciales
Alexandra Resort - All-inclusive All-inclusive property

Frequently asked questions

Does Alexandra Resort - All-Inclusive offer free cancellation for a full refund?

Yes, Alexandra Resort - All-Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Alexandra Resort - All-Inclusive?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Alexandra Resort - All-Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Alexandra Resort - All-Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Alexandra Resort - All-Inclusive?

Check-in start time: 3 PM; Check-in end time: 11 PM. Check-out time is 11 AM.

Is there an onsite casino at Alexandra Resort - All-Inclusive?

No, this property doesn't have a casino, but Royal Flush Gaming Parlor (7-min drive) is nearby.

What is there to do at Alexandra Resort - All-Inclusive and nearby?

Have fun with onsite activities like kayaking, sailing, and snorkeling and improve your game at the onsite tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Alexandra Resort - All-Inclusive also has 5 bars, a 24-hour fitness center, and spa services, as well as a picnic area and a garden.

Are there restaurants at or near Alexandra Resort - All-Inclusive?

Yes, there are 7 onsite restaurants, featuring beachfront dining, international cuisine, and ocean views.

Does Alexandra Resort - All-Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Alexandra Resort - All-Inclusive like?

Alexandra Resort - All-Inclusive is a short 3-minute walk from Grace Bay Beach and 3 minutes' walk from Princess Alexandra National Park.

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Alexandra Resort - All-Inclusive Reviews

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Service staff
Food
Beach
Room
Restaurant
Drinks
Location
Trip
Entertainment
Family friendly

What guests liked

  • The beach at this property is stunning, beautiful, and breathtaking with wonderful service. (69 reviews)
  • The all-inclusive option provided a great value with excellent food, friendly staff, and wonderful beach activities. (11 reviews)
  • Breakfast was a highlight with excellent offerings, including an omelette station, waffles, and a plentiful buffet. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Had an amazing stay. I cannot wait to go back.
Henry, 5-night trip

10/10 Exceptional

Amazing beach and the staff were friendly and great! Fun activities everyday and lots of stuff to do.
Kody, 7-night trip

10/10 Exceptional

Alexandra Resort has a cozy and contemporary feeling to it. Every employee we encountered was professional and personable. My husband and I relaxed and had an excellent time. When we wanted to mingle that had games and DJ events at night. Over all we enjoyed ourselves and will return.
3-night trip

10/10 Exceptional

We had a great stay
Christine, 5-night trip

10/10 Exceptional

Alexandra was a very nice all-inclusive. Food decent to good. Coconut bar had excellent bar tenders in Skyers, Kaelin, and Milton (?). Beach was wonderful. Worth the trip.
Brian, 7-night trip

10/10 Exceptional

We love this hotel, it is so practical, everything is near, the beach is the most beautiful I ever seen, and the staff is so respectful and nice. I will definitely come back!
Paola, 5-night trip

10/10 Exceptional

Love it
Keya, 4-night trip

8/10 Very good

Beautiful resort. We One of the best all inclusives we have been to. The staff was very friendly. The food was good. It was close to the airport. My only complaint is that I communicated with the hotel in advance about
Mary, 5-night trip

8/10 Very good

Some more dining options and menu variations would be great but overall the food and drinks were good.
marsha, 6-night trip

10/10 Exceptional

Latoya and the staff were amazing we celebrated our 20th anniversary and it could not have been better !!!! Thank you LATOYA !!!
Lee, 5-night trip

10/10 Exceptional

We loved the staff at the resort. They were friendly and helpful. The resort was clean and food was good.
Melissa, 7-night trip

10/10 Exceptional

Absolutely was an amazing experience from the staff to the food!! Can’t wait to go back!
Brianna, 4-night trip

10/10 Exceptional

It was lovely!
Corey, 4-night trip

10/10 Exceptional

Bartenders were super friendly and great, restaurant areas the staff seemed unhappy and rude, food was not the best.
Jordan, 4-night trip

10/10 Exceptional

Tres propre nourriture excellente
Nanette, 3-night trip

10/10 Exceptional

Such a beautiful and calming place to be! Everyone there was so, so welcoming, and the food options were lovely, particularly breakfast--which ran until 11am! Families were very welcome and entertainment activities abounded, but the atmosphere was never too loud or overbearing. Also: It's situated on one of the most beautiful beaches I've ever seen. Gorgeous island, wonderful people, GREAT vacation!
Eleni, 4-night trip

6/10 Good

No major complaints! A good property for a family vacation.
Chelsea, 6-night trip

10/10 Exceptional

Great choice for all inclusive. Their sister property is also very beautiful. The beach service was wonderful! We were able to enjoy full days on the beach and only dipped in the pool once. The “food trucks” were our favorite for lunch and midday snacks. Also the liquor choices were all good. We’re from TX and loved that they had Tito’s!! Definitely make it a point to go to Noah’s Ark. Our boat day with Island Vibes was the most memorable.
Elena, 4-night trip

10/10 Exceptional

The beach at the resort is incredible. The staff members are top notch. The reserved dining experiences had fantastic sushi, steak and fish. I enjoyed the breakfast buffet. It is kid friendly and you can buy excursions after arrival to the hotel. Someone in my party had a medical emergency and the hotel handled it beautifully.
Christopher, 5-night trip

4/10 Fair

Overpriced hotel, not worth the money. In general Turks and Caicos is overpriced fame not worth the money. They don’t even have a decent airport.
Demys, 4-night trip

10/10 Exceptional

We loved our stay, it’s the easiest trip you’ll ever take, you literally show up and relax for a week. I was so impressed with the staff, nicest people at any resort I’ve ever been at. We will be back!!!
Maria, 5-night trip

10/10 Exceptional

Absolutely the best place to stay! We went for our honeymoon and had such an amazing time. Staff was so incredible and friendly! We enjoyed Saturday especially when local vendors came in. The food was amazing and we got to try so many new things. Blue haven was very underwhelming and we didn’t have access to Salt after taking the shuttle over there. But didn’t let it ruin our time! We actually cancel our fire and ice reservation so we could spend our last night at Alexandra. Entertainment was great and loved the activities on the beach. We cannot wait to come back!!!
Nikki, 5-night trip

10/10 Exceptional

Great vacation
Robert, 5-night trip

10/10 Exceptional

The beach and ocean were beautiful. The staff was very accommodating. They had lots of activities for the adults and children. Would definitely go back.
Tony, 6-night trip

8/10 Very good

Overall it was a great girls trip, the beach was everything! The resort was okay- needs some updating. The staff weren’t very friendly- definitely would recommended a customer service class for all staff. We’re spending a lot of money at your resort so yes, we’re expecting the best. I would also like to see more adult friendly entertainment- like a DJ playing all day while guest are enjoying the beach and pool. We also had an issue with the AC in our room- no resolution for 2 nights and the Managment team has yet to call me regardless of the 5 attempts to connect with a manager-again, customer service work is needed. When you’re spending $1200 a night you’re expecting to sleep comfortably with AC!
Zakiye, 3-night trip