Loved it. We definitely will go back again. Free Self parking is a plus!
Too bad the beach wasn’t open.
Chang
Chang (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月10日
Excelente Hotel en Maui
Alejandro
Alejandro (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月2日
Good stay for a family with a toddler.
The Hilton Vacation Club was a good spot for our family trip with a 3 yr old. As others have said, it's a little dated looking (they have a DVD player where you can rent DVDs, but our room was very spacious and clean. There wasn't a sit down restaurant, just a grill that's open during the day time, not sure about night time. But there is free self-parking and the pool was great for our kiddo. They also offered free movies in a large theater during stormy days (though we didn't utilize this, but thought it was a nice touch).
真實旅客
6 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月28日
Poor customer service when there is an issue
Booked a trip for our wedding anniversary and had plumbing issues in the room. Customer service was terrible as to how they handled it. We had an issue with an intermittent leaky toilet that kept making noise every 10-20
Minutes and we reported to the front desk after one night of disturbed sleep and they didn’t fix it after we reported it and after a whole day they didn’t fix it as issue was still there when we got back at 10pm at night and they couldn’t even offer us another room or do anything for us. Then I followed up with the manager the same evening after I checked out and flew back home and she basically said since the next guest didn’t report the issue there’s nothing she could do. Are you kidding me - does she think I was just making this up!!? Given I’m a loyal Hilton honors gold member I was very disappointed with how they handled the situation including the manager on site. Had to follow up with them multiple times to even get a response!! Terrible that they treat their loyal customers like that and definitely wouldn’t stay there if you expect good customer service
Dinesh
Dinesh (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月23日
Timeshare pitches and room changes
Booked a king bed suite and they wouldn't let us check until well after 6pm as they "prepared the suite" and kept calling to get us to switch to a full bed suite instead. Finally they called hours later and said they don't have any king suites available and said we had to take a full. They offered to move us to a king for our last night out of 6, it was comically rude. They also rigorously tried to sell timeshares, literally every employee tried to get us to join a timeshare pitch. Also there were cockroaches in the rooms, and they refused to take our dirty towels and made us come to the lobby to pick up fresh ones. The location was nice and I really wanted to like this place but Hilton really dropped the ball here.
Zach
Zach (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月10日
Patricia
Patricia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Srinivasan
Srinivasan (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Brian
Brian (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Christian
Christian (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Rooms were bright, clean, beautiful view and staff was very helpful
Koreen
Koreen (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月13日
Amanda
Amanda (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月12日
Thomas
Thomas (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月11日
Pool and hot tub and front desk check in staff were excellent! Concierge services not so much. Cost of food and frozen drinks ridiculous and way too expensive. Double what it should be and ruined the pool experience. Young girl at outdoor food area was rude and purposely didn’t call my number so food set out and got cold.
Christina
Christina (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月7日
Needs to have more dining options (restaurants) and more entertainment/activities
Reem
Reem (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月2日
Loved the staff support and hotel amenities.
Ronda
Ronda (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月2日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
Great place and location for family vacation
John
John (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月30日
My wife and I (both 40 y.o.) spent a week here during our first trip to Hawaii and had a wonderful time. Being a good hour from the airport could be a good thing or a bad thing depending on your personal perspective. I thought it was situated in a nice area with a great beach, lots of waves. There are many good places to eat nearby and the poolside kitchen was also convenient and tasty. The suites are big and feel reasonably up to date. Overall great experience.
Steven
Steven (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月29日
Visited Maui for the first time with my family. The kids loved the pool at all hours of the day and evening. The pool area bar was awesome and the on site food market place had great food when we didn’t want to leave the resort after a busy day. All staff were very accommodating and helpful. Would definitely stay again.
Alyssa
Alyssa (6 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月29日
Cynthia L Ledezma
Cynthia L Ledezma (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月23日
The thing I liked best was the comfort of the beds, a proper LARGE tub and the suite was big! Felt like old times when rooms weren’t so freaking small! LOVED it and will stay again!
Katherine
Katherine (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月23日
Everything was great! From the front desk to house keeping.
Frank
Frank (6 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月22日
Very spacious room, everything was clean, beach was lovely, pools and hot-tubs were large and clean, everyone was friendly. Loses a star due to lack of food options and dates decor, but Hilton is renovating now. All in all a great experience especially for the price.