Terrible service. The lounge had no service, no soft drinks and no food. No employee on duty
Michael
Michael (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
Ryan
Ryan (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月14日
Talut
Talut (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月13日
Gaute
Gaute (6 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月27日
Poor customer service
We were locked out of our rooms on 20th night when checkout was 21st.
On checkout, printer wasn't working for receipt. We left our e-mail address and were promised prompt delivery by the front desk staff member. No e-mail after a week.
On entry, receptionist took her time on her mobile phone instead of promptly and courteously attending to guests.
Only two towels were topped up on cleaning every day for five days, when we booked for three guests. Limited water bottles. Limited top-up of cutlery, cups, tea/coffee, bathroom items. Attention detail is important - it's the little things that matter.
Tried to get our US$ exchanged for Saudi Riyals several times during our stay - front desk/concierge was never able to execute this simple request.
Room faced another building - barely any sunlight. Asked for another facing the main road - no active response.
真實旅客
5 晚友伴旅程
Hotels.com 真實旅客評價
4/10 一般
2024年10月22日
Poor
Negative: Shortage of staff, attitude of receptionist lady, crowded and messy breakfast buffet.
Positive: Big room and bathroom