Very clean and comfortable. Unfortunately, alll service personnel...front desk, cleaning staff, manager, and head of housekeeping, with the exception of the awesome maintainance operator were rude. They are all black except the maintainance worker who was Hispanic. I felt like it was because I'm white. It was very uncomfortable.
Timothy
2 晚行程
10/10
My daughter celebrated her 16th birthday and I could not have selected a better place to celebrate this momentous occasion. The staff were very polite and welcoming. The palms offer is the best in hospitality.
Star who works at the front desk was very helpful and has a sweet personality.
I am definitely booking reservations to return for another stay.
Mandy
1 晚家庭旅程
8/10
This place is fine if you are using it as a base to explore the island. It is not a place to hang out and relax. My top floor ocean view room was great. The ac worked and the bed was comfortable. But the property is run down from prior hurricanes. But it 1/3 the cost of other properties so you get value.
Daniel
3 晚行程
10/10
steve
4 晚家庭旅程
4/10
The property is a great location but it is severely run down. Minimal employees, only one person running the bar and restaurant. Pool had an electric cord in the water running the light which seemed dangerous. It is a shame that such potential hasn’t been kept up
Christian
5 晚行程
4/10
The property was in disrepair. We asked for someone to address our concerns..
Are concerns were not fixed and we never heard from anyone telling us why they weren't.
Frank
11 晚行程
8/10
Hector
4 晚行程
10/10
Victor
2 晚行程
10/10
Laura
1 晚商務旅程
10/10
andrea
1 晚行程
8/10
We enjoyed our stay at the Palms. Great location. They had nightly entertainment by the pool/bar area. The rooms were separated from that area so they were nice and quiet. Rooms were clean but need a slight update - perfect for a beach getaway. The AC in our room rocked! Staff was helpful and attentive. Compliments to the chef!
Jason
8 晚浪漫旅程
8/10
Our room had a private patio with a beautiful ocean view. The property was old and worn, but they were working on fixing some of the problems mentioned in previous reviews while we were there. The food and drinks were terrific and the service was laid back and friendly. Apparently we were there during a very slow week and there were very few guests around and it was actually too quiet, verging on depressing at times. This was a shame because the hotel made a good effort to provide entertainment - relaxing island music and a Moko Jumbie show. Definitely rent a car so you can get out of the area and explore. Special thanks to Larissa for keeping our room and the property clean, as well as Shay for a smooth check-in, and KiJuan for friendly service throughout our stay.
Patricia Elizabeth
7 晚浪漫旅程
8/10
I enjoyed the peacefulness. I would have liked chairs on the beach. A lot of the beach is rocky. The view was gorgeous from my oceanfront room. Food was good at the restaurant.
LInda
7 晚行程
4/10
Mrs
2 晚行程
6/10
Need remodeling in some areas.
Marta
1 晚商務旅程
10/10
BRANDY
4 晚行程
4/10
The grounds were poorly kept. See pics. The grass was overgrown and there was debris everywhere. The pool was molding AFTER it was shocked. Someone collected the debris that had fallen in but no attempt was made to clear the green algae. See pics.
The pillows had no pillow cases. The furniture and bathroom set up looked like it was pieced together with random items.
There were no key cards. We were given physical keys and had to swap the keys back and forth with the office and housekeeping to get replacements towels. One young lady on the housekeeping staff was especially nasty. No attempt to offer good service. Straight attitude. The bar staff made ever attempt to be accommodating and friendly. They were the best part of the stay. At check in we asked where alll of the other people were. The lobby and bar were empty. We were told everyone was sleeping. It was 2pm!! Trust was There were probably only 6 other people staying there. She also voluntarily told us the pool was just shocked multiple times. It was not only green with algae but dirty. She told us we could walk to various restaurants. We couldn’t remember seeing any on the drive in. There was NOTHING within walking distance, She was clearly being deceptive and exaggerating the truth about the resort and its offerings.
I would NOT recommend this resort to anyone.
H Lynn
2 晚友伴旅程
6/10
We loved the location of this hotel, right on the beach and very close to Christiansted downtown. The people are amazing, very helpful and welcoming. They would do anything to make you feel happy. I do not like to point this out because I met the nicest people working at this place, but we had mold in the shower and the floor was not cleaned during our stay. We stayed 7 nights and our room was never cleaned. We only received clean towels and sheets when we asked for. I would choose this place again for the view right on the beach, but I’m afraid I would have to bring my own cleaning supplies. With a little Clorox that mold in the shower would be easily cleaned.
Rodica
7 晚家庭旅程
2/10
My friend and I missed the connecting flight due to air traffic on the runways and pulling into the gates in ATL and we missed the flight. This hotel would not refund our monies. They would not even consider it given we had to cancel our entire trip and wound up returning home.
tameka
3 晚友伴旅程
2/10
The pictures in Expedia of the property do not reflect the actual conditions. Area lighting from the main office to the room was non-existent. All the light fixtures were not working and in need of repair or replacement. There was hardly any lighting in the building complex we were in. The ice machine next to our room did not work. The machines in the laundry room did not work. The table inside the room did not have a top. The restaurant did not have many items listed on the menu. The electrical cord for the microwave in our room did not reach the receptacle outlet. The grounds were greatly in need of maintenance and up-keep. Perhaps in better times it was a nice place but was not worth the expense to stay there.