I booked a wheelchair-accessible room, only to find that the bathroom didn’t even have a shower chair. Do they expect wheelchair users to magically no longer need assistance when showering? When I asked the front desk for a shower chair, the receptionist rudely informed me that the hotel only has one chair for the entire property, and it was already in use by another guest. When I asked if I could use one of the balcony chairs instead, she said they would have to charge me for it because it wasn’t designed for showers. Despite my stay lasting seven days, they never managed to provide a shower chair. The staff showed no empathy or willingness to help make alternative arrangements. To top it off, the room was misleadingly advertised as accessible, but it clearly did not meet accessibility standards.