Showed up and they let us check in early which was great. We had 2 rooms and both were extremely hot and it didn’t matter what we did to lower the temp it wouldn’t work. We found blood stains on the comforter and sheets in one room and hair in the other room. The showers were terrible and felt like someone was spitting on you. The pool chlorine was so strong that it burnt our eyes and caused us to get headaches. Will not go back unless they change something.
Cindy
Cindy (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月19日
Over charged fees
Unfortunately, the streaming service on the television didn’t work when I arrived so I had to have a technician come up twice. When I checked into the hotel, they charged me $100 incidental fee for a room that was pre-paid for on Hotels.com. Then I was charging an additional $78. No one at the front desk could explain to me why this happened and now I have to wait for a credit for $178 on my account. I’m not sure I will stay at the Westin again. I may opt for a Marriott.
Kelly
Kelly (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月16日
Nice room
Room was nice and the bed was comfortable.
Cheri
Cheri (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月13日
Dana
Dana (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月13日
T
T (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Detrice
Detrice (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Nancy
Nancy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Aaron
Aaron (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Great location
Great hotel - location is prime!
Adeel
Adeel (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月25日
Matthew
Matthew (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月22日
Naeem
Naeem (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Lauren
Lauren (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月17日
Renell
Renell (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Patricia
Patricia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
James
James (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Misty
Misty (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
DAWN
DAWN (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Excellent Chicago-area hotel
Excellent hotel with sufficient facilities and restaurants to host a large scale convention. Clean and friendly staff
John
John (4 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月24日
Disappointed
The room was actually our second room because the first one wasn’t clean. The room was spacious but the bed hurt my back. I won’t be returning to any Westin hotel.
Terrence
Terrence (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月24日
A little disappointed
I stayed to attend my mom’s memorial service. The hotel was clean and all, but the key was not working, so I had to change it, but the same thing happened despite changing the key; they found the lock needed battery change. I was very tired from the funeral and all, but I had to wait at least 15 minutes for them to take care of it. The maintenance person was kind but I was upset.