Hotel en reconstrucción, ruido molesto desde las 7:30 que se escucha hasta el piso 6
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
isaac
isaac (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Cuiden el servicio
E estado muchas veces y es la primera vez q puedo decir q el servicio no fue bueno para poder hablar al mostrador mas de 25 mins y room service 30 el wats no lo contestan todo lo de as boen
eric
eric (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月23日
Maria Idalia
Maria Idalia (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月23日
AZRAD
AZRAD (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
JAIME ARTURO
JAIME ARTURO (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Raúl Alejandro
Raúl Alejandro (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月16日
AZRAD
AZRAD (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Efrén Eduardo
Efrén Eduardo (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Habitación excelente.
Excelente. Habitaciónes remodeladas muy bonitas.
Efrén Eduardo
Efrén Eduardo (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月6日
KEVIN CONRADO
KEVIN CONRADO (8 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Gildardo
Gildardo (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Ivan
Ivan (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月1日
Extra Money At Check Out
The staff were great especially in the restaurant/bar. We stayed 8 days and had 2 rooms. On the 2nd to last night management came to my room and said the sheets and 2 pillowcases had something spilled on it. I said no problem and advised i would pay for them. Management came to my door looking for me. Went down to the lobby and was told management wanted $300 US for the sheets and pillowcases. I told them that was too much they told me to come back down in the morning and see a manager. Andraque. We discussed the price(he barely spoke any English) this is who they gave me to speak to on this. I told him I would pay $ US which was way more than the sheets were worth, very fair. He agreed and i got my stuff to check out. Back at the front desk they kept me waiting 30 minutes for him to return. This point he now says he wants $270 US.
I argued and finally said charge my card and i will deal with it with the credit card company. My car was waiting and needed to leave for my flight. This guy stands at the car holding the door demanding $300 US.
I felt like i was being pressured for money. He held the car door as more staff came out. This was crazy! I spent thousands of dollars at this place and now im being treated like a criminal. In order to make my flight I went in and signed for the $300 dollars which I will dispute $200 of with the credit card company. Our stay was great up until this point. Totally unseasonable money grab on the way out the door.
Never stay at Victoria!