Everything seemed to be fine until we came back to our room from dinner and discovered there was no hot water in the building and would not be any until sometime the following day. We were not informed of the problem until we asked about it, even though we spoke to the desk clerk on the way in. The hotel refused to compensate us in anyway because we booked through hotels.com I contacted customer service at hotels.com and explained the hot water situation, and wanted payment stopped. I was told the itinerary had not been processed through the system yet and there was nothing they could do. The following day I received an email saying hotels.com contacted the hotel and my booking reservation was processed. Apparently, the issue of no hot water was never discussed. I am extremely disappointed in the management at this hotel and with the inability of hotels.com to resolve issues such as this. It seems that using hotels.com removes your rights as a customer.
Roy
Roy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 17 日
Joseph
Joseph (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 17 日
Good Place
This is a very nice place to stay. It is close to one of the main highways in the area, and there is plenty of good food to eat in the area.. I had a great stay here. Really enjoyed it. Shannon was really great at the front desk. She was quick to point things out and made sure we had all we needed while we were there. She was really something special.
Larry
Larry (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 13 日
Nice hotel
The hotel was very clean and staff was friendly. The heater in our room wasn’t working correctly, it was way too hot in our room.
Michelle
Michelle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 1 日
The room and the hotel had all the amenities needed for our short stay. We will return if we ever need to stay again.
Timmy D
Timmy D (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 26 日
The bed was hard as a rock
Drew
Drew (1 晚商務旅程)
Orbitz 真實旅客評價
6/10 不錯
2024 年 12 月 22 日
Big and spacious room. However there was water damage in the bathroom with bubbling ceiling by the light fixture and buckling floor tiles.
The fridge had a very dirty wash cloth underneath it at the front, and there was dust and potential mold in the tray beneath the fridge.
Also noticed a slight leak from the sprinkler in the bathroom while we were leaving.
The front desk was never occupied, only when someone approached and rang the bell.
The assumed hand sanitizer in the dining room at breakfast was filled with soap.
When we needed more towels or contacted the front desk, the staff was very friendly and helpful.
Katie
Katie (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 11 日
Candis
Candis (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 12 月 1 日
Mandy
Mandy (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 11 月 30 日
Convenient
Richard
Richard (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 30 日
Tammie
Tammie (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024 年 11 月 22 日
Your beds feel like rocks. They are horrible! I do NOT LIKE GETTING AN EXTRA $50 charge on my credit card when the room was paid for and the money taken out two days before I ever checked in!!!!!
Susan
Susan (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 18 日
John
John (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 11 月 12 日
Comfortable Stay in Granbury
Linda
Linda (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 11 月 3 日
The first of my two night stay the television didn't work. The complimentary breakfast was also below expectation.
Erica
Erica (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 10 月 27 日
Great stay!!
Iliana
Iliana (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 10 月 27 日
Charlotte
Charlotte (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 10 月 27 日
Jessica, at the front desk was great. She smiled (important), was friendly, welcoming and went over and above in her service.
Cynthia
Cynthia (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024 年 10 月 27 日
When I was checking in the person behind the front desk said there was a problem with the way Expedia booked the room, was visibly upset by it, and then proceeded to take off their glasses and throw them down. This was very inappropriate behavior. I had my 1 1/2 year old daughter with me and I would rather her not be terrified by the staff at a place we were staying. Additionally, the walls were paper thin and you could hear everything going on in other rooms as well as it sounded like people running constantly through the halls. We were on the first floor beside the exit which you would think was nice however the door kept slamming all night long from people going in and out. Lastly, there was a screw coming out of the ceiling by the exit that was just an accident waiting to happen. I do not think I will be booking here again.