The hotel needs to update the bathroom’s shower doors, the floors by toilet is leaking water, older wooden furnitures making noise s when we are used it. It’s very economical uses of electricity conservation. The food is very good buffet breakfast with many choices.
Shawn
Shawn (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年5月13日
Nice clean well maintained great size rooms great food and location
Anatol
Anatol (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月28日
Definitely worth it
The whole experience was amazing. Great staff, delicious food and a free upgrade. Pool was beautifully refreshing and clean
Definitely stay again
Leashelle
Leashelle (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2023年12月26日
Cindy
Cindy (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年11月28日
The hotel is great, but alas, the entire area was empty of people. Simply, no tourists (November).
Breakfasts were phenomenal, cleaning was great, air condition was not that great and often we felt cooked at night. overall, highly recommended.
Oliver
Oliver (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年9月18日
Good seevice
pa pa
pa pa (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年3月25日
The hotel is clean, friendly and helpful staffs, centrally located. The breakfast buffet has so many options. They even packed breakfast for us on the go because we have to leave at 6 am.
Julie
Julie (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年3月20日
Very helpful and accomodating staff
I had a great time staying here. Brilliant views from the room and the staff was very accomodating & service minded helping me with multiple things around my stay: Flexibility in terms of check-out & help both arranging a day-tour as well as my transportation leaving Ha Long Bay, all on a short notice which I genuinely appreciated. 10/10 would definitely stay again.
Christoffer
Christoffer (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年2月4日
Very nice location and amazing buffet . Staff was very friendly and helpful!
Briar
Briar (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年1月17日
Ang Wei
Expedia 真實旅客評價
10/10 完美
2020年3月16日
Great room, staff excellent. Occupancy low due to Coronavirus, but still very enjoyable.
Julian P P
Julian P P (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2020年3月10日
Wouldn't bother
Arrived during coronavirus worries so very empty hotel and you would have thought the hotel would have been keen to have tourists. However I had the usual Seaview debacle. I booked a Seaview and they were so many rooms available. I was given a bridgeview and was then offered a charge to have a Seaview which I refused to pay. Eventually got given one of the many of the sea view rooms. Ask for a late check-out and they wanted to charge almost the equivalent of a whole night even though the hotel was barely occupied. Was offered 2 hours for free. Customer care completely lacking, all about taking your money
The views from the room of the bay, the bridge, cable car and big wheel were amazing. The Executive suite was superb. Food was good. Reception service brilliant. Massage excellent.
真實旅客
4 晚浪漫旅程
Expedia 真實旅客評價
8/10 很好
2020年2月15日
Room was ok the only thing i don’t like is when I got a massage at the hotel and the masseuse was rude and she kept on pinching me instead of massaging . Overall that was a traumatic experience for me
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2020年1月29日
Very nice hotel,
Thanks good foods, great breakfast place are very clean,staffs are very professional and very friendly and very helpful !
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
10/10 完美
2019年12月7日
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2019年9月25日
후기를 안남기는 편인데
하롱 프라자 호텔은 진짜 좋았습니다
룸서비스와 조식등은 진짜 훌륭하고, 주변 바다도 보기 좋고
가격도 착하고 진짜 추천합니다
真實旅客
1 晚行程
Expedia 真實旅客評價
6/10 不錯
2019年9月19日
Underwhelmed. 1 or 2 nights max.
We were a little disappointed with the overall experience at the Halong Plaza hotel. It was off to a poor start when the driver we had organised through the hotel to transfer us from the airport was falling asleep at the wheel! When we raised with the hotel they said it was an external service and so nothing to do with them. I asked to speak to reception manager and he did eventually apologise and upgraded us to the 12th floor and a nice view of the bay, which was appreciated. Lovely view of the rainbow bridge which is beautiful at night.
Very little options for food in the daytime as everything closed in the vicinity so we used hotel restaurant but were disappointed with mistakes in the order e.g. I ordered chicken with banana and bacon which came plain. When I asked they said they were out of bananas and presented a side plate of cold bacon. Unimpressed.
We tried the bar for happy hour and asked for their advertised 'cocktail of the week', a simple mojito, and the woman behind the bar didn't know what one was so we had spirit and mixer instead for ease.
The area is practically a ghost town (we do appreciate Sept is not peak season) and very few people around, we were glad we only booked 2 nights. The hotel did help us organise the Halong bay boat tour which was stunning and reasonable price. A real highlight.
Good size pool and extensive gym.
The room was very spacious and the bed comfortable. The rainfall shower was very basic and lacked power, nothing special.
James
James (2 晚浪漫旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2019年9月9日
This is a beautiful property ruined by HORRIBLE management. I cannot tell you how much the Halong Plaza Hotel seeks to rip off its customers. They cancelled excursions after I booked and paid for them. After their screw up caused me to change my vacation plans, they charged me for a night that I did not say....even though it was their fault. I had laundry done and it cost MORE than any hotel I have ever stayed at in my life. ALMOST $10USD per piece. The front desk manager is the worst I have ever met in my 40 years of travelling. NOTE: I have NEVER given a HORRIBLE rating in my life to any hotel......Halong Plaza has earned that reputation!