I reserved this room for my son and daughter-in-law as they were evacuating from Hurricane Helene. The front desk clerk was incredibly rude and refused to let them check in. After speaking with two managers, they were finally approved to check in. I think the front desk staff should have a refresher course on customer service and empathy for those affected by a natural disaster.
Carla
Carla (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月21日
Traveling down 95 this was a great place to stay. I love the consistency of the chain.
Jackie
Jackie (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月18日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月16日
William
William (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月5日
Chad
Chad (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月22日
This was my first time staying at a Hilton. Highly recommended. We stayed for six nights. Friendly staff and front desk. Clean and spacious rooms. Surrounding and common areas are pristine and inviting. Ample parking and walker accessible to dining options. Conveniently located to NAS Jax and I-295. My family and I will be back.
Janice
Janice (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
Greg
Greg (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月1日
Great stay!
Shandra
Shandra (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年7月29日
Matt at the front desk was extremely rude to me. His tone and attitude was unnecessary as I wasn’t giving him negative energy after he approached me after assuming incorrectly that I was being loud in the lobby when I had just entered the premises. It clearly was the group of 6-8 guests that was sitting next to him who had been loudly lounging in the lobby when I left the building and later returned. His apology when he realized he was wrong was rude. I was a returning customer of this property but will not book again for my next visit. If I’m being calm with you, offer me the same respect. Anything else is unnecessary.
Marquila
Marquila (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月28日
Front desk very welcoming, rooms are clean and A/C worked fantastic. The pool is simple and nice. Other than a worker complaining to her boss at 7am in the hallway, breaking the sound barrier the stay was good!
Justin
Justin (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月16日
Thomasina
Thomasina (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月16日
My stay was Great the front desk receptionist was very nice from arrival to check out . The cook to order breakfast was a plus was not free but it's ok I enjoyed my French roast etc.the hot tub was nice and the pool very clean . Nice bar area for the drinkers my stay was great I will book again soon
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年7月14日
It’s your typical Hilton Garden Inn. Only used it for a place for our dogs during our Open House. Beds are stiff as a board. Conveniently located next to the freeway & dining options. WiFi worked.
Elizabeth
Elizabeth (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年6月28日
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Andrew
Andrew (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月20日
willard
willard (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年6月16日
Francisco javier
Francisco javier (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月14日
Awesome
It was awesome. The staff was were great and friedly. Service was great, very clean.