I went tô Excellence Riviera Cancún Douro years ago was perfect, because of it i go tô another Excellence Hotel. Was disappointing. I take the Excellence Club, and do not value the money, the Club smelled bad and there was nothing tô eat with the drinks. Most of the restaurants have a common food. In fact the hotel is much expensive for the things it gives.
Exception tô Heidi, that make the beach service and Vilma the manager of foods and drinks
Rafael
Rafael (8 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月24日
It was disappointing at check in. We paid for an ocean front suite with rooftop pool. At check in we received an ocean view room. After 2 days they had the correct room for us. There was quite a different price difference but we have not be reimbursed! It is Lao a hassle to have to change rooms and wait for one to be ready to go into.
Again, I feel we need money/ credit back on the building and room change.
christine
christine (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月9日
Megan
Megan (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月24日
Nada que decir todo exelente
felix
felix (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月24日
Amazing time, super helpful and kind staff. All accomodations just as described. Beautiful clean beach and property.
Carrie
Carrie (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Gorgeous, safe property! Better than we expected and would go back again
Taryn Ann
Taryn Ann (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Kenneth Wayne
Kenneth Wayne (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月21日
Property is beautiful, staff provided great service but food is just okay which made the trip less desirable. Menu options is the same throughout the property but just named differently.
Jessica Lynn
Jessica Lynn (8 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月21日
Wonderful service.
Lisa
Lisa (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月21日
Really stiff, uncomfortable beds which I get a few people like (just not me), but great pillows. Some good, polite people, and some less so. Very clean with a solid beach and facilities. Dinner options were good, but breakfast was lacking in quality and options. Quality of drinks depended on who served you. Location was great as it's not too far from the airport and very close to isla mujeres. The property (in mid Sep) was excellent if you want peace, quiet, and repose. I had an incredible massage at the spa. Private driver round trip to airport cost $200 using hotel service, or you can hire a taxi for $70 round trip if you dont plan on using the driver to get to other paces in cancun.
Deryk
Deryk (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月20日
Brian
Brian (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月19日
Excellent honeymoon experience!
Honesty
Honesty (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月17日
The staff were super friendly and the food was great.
The entertainment was great as well.
Paulio
Paulio (6 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月17日
Overall the property is average. However, if I’m asked to come again then I would choose not to stay here. The service is bad, food at the restaurants is terrible. Special requests are not considered. Not for large group of 10 plus.
Abhirika
Abhirika (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月16日
Loved everyone there!! Super accommodating, professional, and friendly staff.
Zaheer
Zaheer (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月16日
Our stay at Excellence was amazing! This hotel sets the bar and I definitely will be returning!
Alyssa
Alyssa (5 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月15日
Property was clean . Nothing breath taking to the visuals at the property. No A/C in any shows or restaurants, hard to eat when you are hot . Food is horrible with extra small portions. They dress it up but quality is just not good. Staff enforces rules , who wants rules on vacation. Do not waste time or money on this resort . They shut our room A/C off last night in our room . Offered an upgrade for next visit , that was a waste of paper.
Joe
Joe (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月15日
Epic place, staff are lovely, all round great experience
Usman
Usman (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月15日
Brenda
Brenda (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月15日
We stayed at the sister property, Finest, several years ago. Excellence was just a step up from our memories of Finest. The food was a little better, the amenities were a little better. The services were great- the extra touches of turn down and room cleaning were just delightful.
Highly recommend and would go again.