The overall rating is due to the poor customer service
If you are expecting a timely service please avoid staying here
They will neither pickup the call nor call you back
Unfortunately my issue is related to internet connection for my entire stay which is unexpected
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 19 日
Gnarly Mold
Nice enough place and convenient location, except for one thing: a gnaaaarly mold problem. If you're not sensitive to that, maybe no big deal. For me, it was overwhelming and very unpleasant. Photos show mold colonizing the shower. P. U.
Nils
Nils (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 18 日
Krishan
Krishan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 19 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 18 日
A wonderful experience!
We very much enjoyed our stay at the Heavenly Valley Lodge. The location was convenient for us; just a short drive down the road and you're at the shore of the lake. The gas fireplace was so nice. Having a code on the door made check-in and check-out a breeze. There were two very minor issues. We saw a small mouse the first night there. He scurried into the kitchen someplace and was never seen again. Also, I felt the kitchen could have used some ceramic cups, bowls, and plates, rather than the disposable ones. These tend to be better for microwaving and I don't mind doing some dishes. These things did not bother us and overall this was a wonderful experience.
Donald
Donald (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 17 日
Chris
Chris (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 12 日
Property was great there was no reception so the room number and code is sent in advance. This unfortunately does not work if you have an international number. The phone number from Expedia was not the local reception. It took a little while to sort this out and the only downside
Julian
Julian (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 11 日
Fireplace
Amazing. Had the fireplace on for us when we arrived. Shower was small but that was the only downside
Angelina
Angelina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 10 日
A cozy gem. The room was beautifully decorated and so charming and very clean. We had a wonderful stay here and so look forward to doing it again.
Krystal
Krystal (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 7 日
Disappointing
Photo on website isn't accurate, small rooms, "kitchenette" is a microwave and mini-fridge. Location is very close to ski slope. Check-in was a real pain, no staff on site, very confusing - poor communication, no posted phone # to call. Housekeeping staff was super friendly. I would not stay here again.
David
David (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 4 日
Cozy cabin feel near heavenly
Nice cozy room with fireplace
Taichi
Taichi (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 29 日
We loved that the hotel was self check-in. I think some reviews mentioned the lack of staff availability but that’s to be expected with autonomous hotels, and we had no problem at all. We absolutely loved the quaint rooms and privacy. Puppy was happy too as we got one of the pet friendly rooms.We will definitely back!
Nicole
Nicole (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 10 日
Kyle
Kyle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 25 日
Me and my boyfriend came to Tahoe for the weekend for our anniversary.We decided to pick heavenly valley lodge. It did not disappoint! Check in was easy as all you had to do was just put a code for your room. When walking in they had the fireplace on for us which made the room warm and welcoming. They had plates and cups and a small kitchen area. As well they had Netflix and YouTube on the tv so we could watch. Housekeeping was very nice. about a 4 min drive to heavenly village.Would definitely be staying here again.
vanessa
vanessa (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 24 日
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 17 日
Really love the area and the room ideas are awesome… you get a small hotel vibes but in a cabin perfect for a little get away.
Ricky
Ricky (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 12 日
Very sweet place! Able to park the car right outside the door. The correspondence and codes were frequent and very user friendly. The location is very good! Thank you for the coffee and flavored creamers. So cozy on a fall Tahoe evening. We enjoyed this stay very much.
Sherri
Sherri (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 11 月 11 日
Angel
Angel (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 11 日
Quiet, peaceful & rustic
Carol
Carol (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 5 日
Cute, quaint room which was perfect for our 3 night early November stay. Best part was the ambiance of the fireplace. We had an issue with the TV the first night but the super friendly maintenance guy took care of it and also gave food and hike recommendations! Over all a great stay!
Karen
Karen (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 10 月 27 日
Good. Nice and cleen
Shanshan
Shanshan (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 10 月 18 日
Quiet and clean room! Enjoyed our stay.
Rohit
Rohit (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024 年 10 月 17 日
Good enough for a minute
Russell
Russell (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 10 月 9 日
We were a bit nervous when we drove up as the exterior of the property didn't look like much. It's pretty rustic. The room was lovely. We stayed in the fisherman themed room. It was decorated to perfection. The small kitchen area and bathroom were perfectly equipped with coffee maker, wineglasses and beach towels among other things. It is 1/2 mile from lakefront. We would stay there again.