6/10 不錯
2025 年 9 月 12 日
Preregistration to terrible registration.
Super 8 by Wyndham offered preregistration on line to save check in time. When I arrived at 2:20 PM there was no-one at the desk but there was a sign that said Due to a staff shortage, I could call a number listed. I was in the process of doing that when a disheveled woman showed up and said it I wanted to register early, I needed to pay her $25.00. I told her that I had already preregistered. She said that their hotel never got that information. I asked if they didn't get that online information, why was I asked to fill it out. She just shrugged her shoulders. Since it was already 2:30 PM, I went back to the parking lot to wait. At 3:00, I entered the property and asked a man who by then was acting as a receptionist why they didn't have my preregistration and he said they never get that. So I again was required to fill out my personal information and had to go out to the parking lot to obtain the license plate number on my rental car. When I finished signing in, he gave me a key and said my room would be ready in the next 5 to 10 minutes. I peeked around the corner and through the open door of the room and saw the same disheveled woman quickly sweeping dirt into a dust pan. I asked her why they didn't just give me a room that had already been cleaned. She was angry and said, "It's ready!" When I went in, I saw an upgraded room. I'm guessing they wanted to placate me. Personnel was either absent or indifferent from then on. Uncomfortable to say the least.
Charles
Charles (3 晚行程)
Hotels.com 真實旅客評價
