Great unique place. Enjoyed everything except the reception. I would give 0 stars. The…
Things to know about your stay at the Sandos Caracol Eco Resort. Do not contract Seek…
此住宿聲明其有遵循Safe Travels (世界觀光旅遊委員會)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
SPA 天天開放。18 歲以下住客禁止進入 SPA。
18 歲以下住客禁止使用健身俱樂部、健身設施或SPA 浴缸。
18 歲以下住客禁止進入 SPA。
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 24 小時 日。
此住宿確認有遵循Safe Travels (世界觀光旅遊委員會)清潔及消毒指引。
此住宿歡迎各種性取向及性別認同的旅客 (LGBTQ 友善)。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
Horrible customer service, food at the buffet was bad and you are not able to reserve "a la carta" dinning because according to them it was all booked a lot pf tue activities advertised cant be used once you are there you need reservations and it was also all booked, definitely not recommended this place unless you want to he stressed the whole time.
4 晚家庭旅遊, 2021年05月29日
Está muy bonito el hotel, la comida no es tan buena, aparte si se acaba algo no ponen más , no tienen nada de fruta únicamente en la mañana un poco. El area de snacks esta en un solo lugar super lejos de albercas o areas de niños. Duramos mucho tiempo para hacer check in, formados en el calorón y sin que te ofrezcan nada de beber ni aperitivos para los niños. Debieran darle mantenimiento a los toboganes ya que hay algunos oxidados. Las toallas para alberca se acaban y no ponen mas.
3 晚家庭旅遊, 2021年04月24日
The property is amazing! Lush jungle, water park, lots of trails, a beautiful cenote. We booked this hotel for the amenities and had an amazing family trip. The food was fine, the buffet had a wide selection but we got bored. 2-3 restaurants were closed so there was minimal restaurant options. The dinner options for reservation only were great. I would book this hotel again if there were more dining options for breakfast and lunch. Eating a buffet every morning in a bustling cafeteria versus on the beach or by the pool wasn't part of my dream family vacation but we made the best of it. The staff was always friendly and helpful. The rooms were great.
7 晚家庭旅遊, 2021年04月06日
At my check in the costumer service lady told me that expidia change my room reservation for some room that I didn’t reserve. At the end after I show her my reservation she gives me the correct one. My daughter left her hoodie on the room and still can’t get it back.
Patricia, 3 晚家庭旅遊, 2021年03月25日
Our family enjoys having a variety of different experiences on vacation, so the mix of beach and jungle at Sandos Caracol was a great fit for us- from food variety (hibachi, rodizio, etc) to shows, to activities (water slides, cenote swims, biking thru the jungle to small Mayan ruins and more), the choices are very extensive. The beach is great for snorkling and tide pool walks or just relaxing, but while we loved it, it may not be the best for visitors looking to spend most of your time on the beach. Sandos has another site further south with a beach more oriented to swimming.
Jennifer, 7 晚家庭旅遊, 2021年03月20日
Let me just start with don't waste your time and money at this resort! The service was a nightmare. We took an early flight so we could take advantage of the day and let me just tell you... I'll start with my flight arriving at 2pm, our shuttle to the resort was an hour late!!! It took an additional hour to get to playa del Carmen. To our surprise we arrive to the longest check in line I've ever seen. It took 4 hours to check in!!! I'm not kidding! They didn't want to comp us, until i called the manager. They upgraded us to a room closer to the beach. While waiting in that 4 hour line i asked if my kids can at least go eat something and they said no, because we needed the bracelets! We hadn't eaten anything since 3 in the morning. We finally checked in at 7:45!!! I understand they are at reduced staff, but Expedia should've warned us with a disclaimer of some sort! They have a buffet open most of the day. The food was your typical buffet food, nothing was memorable. Better food on a cheap cruise. You had to make reservations to all the other restaurants, which we knew nothing of. All reservations were full by the time we asked, which was later that night. They managed to make one reservation for us and honestly it was just like their buffet food only it was presented better. The drinks were very cheaply made. It literally had little to no alcohol. This resort has potential to be great! I wouldn't recommend this resort to anyone and we will never come back!!!
5 晚浪漫之旅, 2021年03月13日
The property had so much to do. Pools, water park, swimming in the Cenote. Bike riding for the whole family. My kids loved the kids club. The beach had plenty of lounge chairs for us to use but the sand was a little rocky. Our family would definitely come back to this hotel.
5 晚家庭旅遊, 2021年03月13日
I like the ability to have a sit down meal opposed to a buffet meal. Although I would rate the food quality this time as just “OK” the last time I was at this resort the food was amazing. This may be due to COVID and I understand that
5 晚浪漫之旅, 2021年03月10日
Food was not great. After two days it gets boring.
5 晚家庭旅遊, 2021年03月08日
The resort was beautiful, clean and the staff was very nice. The food was not very good, this is the only issue we had in our stay.
5 晚家庭旅遊, 2021年03月06日