2/10 欠佳
2025 年 10 月 13 日
The washer in the room was full of mold and mildew. I called the front desk for service and was told to just run a wash cycle to clean it. I personally went out and bought stuff to clean it because they didn’t try to clean it.. Then maintenance guy comes up the next day and took pictures and said oh no cleaning it won’t help you need a new washer. Then the manager Amber calls the room and said the owner would have to replace the washer. I was not offered another room but she said she said she gave me a refund for resort fees. Oh how nice when one of the amenities is a washer not a moldy washer! I spoke with her and after how rude she is I won’t be staying there anymore. I know that doesn’t mean anything to her rude rump but I can spend my money somewhere else. I had stayed there several times since they have opened with family and friends but that was my last visit. Need a better cleaning crew that pay attention to these things or home owners that update their property because too much money is being spent for it not to be. But mostly get a manager that has a better attitude and know how to speak to customers. I don’t think she realize that customers coming to the hotel bringing revenue pays her check.. Check your tone and attitude Ms Thang!! Amber
Tammy
Tammy (3 晚家庭旅程)
Hotels.com 真實旅客評價
