We’ve traveled the world in the last 20-25 years.99 % of the time we used Hotels.com for the reservation. For the first time in our long travel history we did not get the room we reserved on the website. And when we travel with sassy, pretentious, easy irritated teens who want each a separate bed ….it’s a big problem. Once at the hotel we’ve been welcomed by a very polite front desk employee who unfortunately told us they did not have two double queen rooms anymore, as we had reserved . They offered us two rooms with one king bed and a very uncomfortable sofa bed. The fuse for disaster was lit.
The room were spacious, clean and the beds were very comfortable, but unfortunately we had to use the sofa beds for calming the teen spirits and that sofa bed is an insult for the hospitality industry. As comfortable as the bed was, so bad was the sofa bed.
The view from the window was also absolutely horrible (three major trash dumpsters) ….but overall was a decent experience. I am sure if they had respected the reservation with two queen bed , everything would have been perfect. Breakfast was very, very good.
I don’t know who to blame, I don’t think it was Marriott’s fault I blame it 100% on the Hotels.com website and their terrible, terrible system and changes they recently implemented ….a total disaster.
The investors in this company should be publicly shamed, they simply don’t care. They ruined a phenomenal travel website and app and now Hotels.com it’s a bad, bad, bad joke !!
