My wife and I booked a room at the Hampton Inn Airport in Norfolk Virginia for one night on Thursday July 24, our itinerary # is 397486. During our stay we woke at 1:30am to find our A/C unit not working, also there was no display on the thermostat, our room was boiling. I called the desk and they told me there wouldn't be anyone available until morning to look at it and that they were full so another room wasn't available. In the morning my wife went to take a shower and there was no hot water, my son also complained of this as he had booked another room, I would like a refund for our stay as it was a really poor experience.
Tom
Tom (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 24 日
Salvatore
Salvatore (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 18 日
Salomon
Salomon (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 16 日
Average hotel
Overall average hotel.
Good part - excellent service, breakfast. Beds were average comfy.
Not so good part - Very outdated , wall papers starting to rip, carpet smells musty. Very low light in room even with all lights on.
Not worth the price. Will find other options next time.
Preetam
Preetam (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 13 日
Erica
Erica (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 7 日
Algie
Algie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
Daniel
Daniel (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 4 日
Walter
Walter (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 22 日
Lauren
Lauren (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 18 日
Bad breakfast
The breakfast was trash the tv channels were trash. I would never stay at this Hampton inn. The worst one yet i was very disappointed. Because the other ones were awesome this location i was definitely not impressed.
Wanda
Wanda (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 15 日
Adam
Adam (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 13 日
Norfolk overnight visit
We have stayed at this property many times over several years. The location is convenient to where we visit in the area. Over the years the level of service has slowly eroded. Our most recent check-in was less than impressive. No one at the front desk had to wait about 5 minutes for someone to show up. There was no sign or notice posted at the front desk. Once the desk clerk showed up, the greetimg was less than cordial and very uninviting. I guess I'm a little bit overly critical as I managed hotel properties for many years. Hampton Inns have a wonderful reputation and they deserve it. This property is top notch in every way and we will continue to stay here. They need to address issues with staffing and guest satisfaction. The morning desk clerk remembered my wife's name and greeted her warmly. Thankfully I'm retired now and don't have to fight to hire the right employees.
Edward
Edward (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 5 日
Raquel
Raquel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 5 日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 2 日
Karen
Karen (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 1 日
The motel was spotless and, and the room was very spacious and clean.
Donna
Donna (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 17 日
Hotel was clean and staff was friendly.
Misty
Misty (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 14 日
Alexi
Alexi (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 10 日
Charles
Charles (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 10 日
Superior in all aspects. Stayed before in adjacent doubletree which isn’t even close to Hilton. Thanks for a very comfortable stay.
Dave
Dave (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 7 日
Room was clean & very spacious, pillows were a little uncomfortable. Breakfast was ok
Lucy
Lucy (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 5 日
Staff was very friendly and accommodating, breakfast is great! Location is perfect, close to all major highways and plenty of shopping/restaurants. The kids always request coming back to this specific location, they love it!