Dear Guest Services Manager,
I am writing to formally express my deep dissatisfaction with the experience my wife and I had during our recent stay at Hyatt Place Milford New Haven from May 22 through May 25, 2025, in room 504.
On May 23, our room was not serviced, which we initially understood due to your every-other-day cleaning policy. However, we specifically requested that our room be cleaned on May 24. Despite this, upon our return that day, the room was again not serviced. When my wife called the front desk to inquire, the attendant put her on hold for five minutes and then responded antagonistically, accusing us of placing a “Do Not Disturb” sign on the door. We were careful not to do so, fully aware of the cleaning policy.
Later that night at approximately 11 PM, I went downstairs to speak with the manager on duty, who was identified the next morning as Rogel according to the next attendant. Rogel claimed to have a written request but insisted there was a “Do Not Disturb” sign on our door and that he had a record picture on his phone. When I asked to see the photo, he refused, stating, “I don’t have to show you anything.” I then requested his business card, which he said he did not have, and when I asked for his name, he hid his name tag with his hand. When I attempted to take a photo of him, he forcibly slapped my hand away, causing me to drop my phone. This was especially distressing as I had surgery on that hand just 10 days prior, and this action amounted to an a