卡塔赫納廣場酒店 - 喀他基那

Family and I checked into our Hotel at 245pm, 15min right before their 3 p.m. check-in. They would not allow us to receive the key until 3 p.m. We had no issues with this so we went to take a quick look at the pool. Came back 3pm to get our key. We noticed several people agitated, trying to get their key. I went to the front counter requesting my key but they said I had to wait in the long lines all over again just to get my key. I waited in the line she had me wait and once I got to the front they advised me I was in a wrong line. I got into correct line only to have people from a different line jump into mine. I was there 30 minutes when I started seeing new people arriving checking in and getting the key after I had checked in over 45 minutes ago.

The hotel is good but you will spend at least 15 waiting for an elevator every single time you use it. Sort of ruined my mood each time.

Right on the beach. Friendly attentive staff

You may want to expand room on 18th floor bar. The pool is a bit small. The breakfast buffet is amazing and the majority of the staff Hannon, Hernandon, and others were wonderfully helpful. The hotel was more family oriented and couples compared to those who are flying solo. Congrats to the hotel and staff for a great stay!

This hotel was amazing! We stayed at the 10th floor where the butlers, Alberto Colmenares and Alfredo made are stay memorable. When I go back to Cartagena that’s where I’m staying. The food is great: breakfast buffet, and the restaurant service is also great. The supermarket is close by and many local restaurants. The beach is across the street and the hotel employees have activities during the day 👍👍👍

very good, but could improve support from front desk who refuse to change a col$50 twice. They said they do not provide such a service.

Awesome staff, very helpful friendly and accommodating. I will come back to this hotel, every time I’l return to Cartagena.

Excelent location right across the beach. People on the beach were friendly but at one point annoyed by the insistence of the vendors - the city can do a little more to pick up garbage at the end of the day. Zone relatively safe

I specifically told the front desk at check in that i had a colombian national friend staying with me who would be arriving later. I paid the colombian tax and thought everything was set. However, when she arrived they harrassed us for 15 minutes saying that she was the third guest and i had to pay another fee. it was straitened out but my friend was left suspicious that i had brought someone else their earlier. Very embarrassing.

Overrated outdated overpriced hotel. Not very friendly.