The hotel asked for my arrival information two days prior and I told them I would arrive at 5:30 am. They confirmed the information. Upon arrival, i was told no room was ready for me. I finally checked into a room at approximately noon. While waiting, i was told i could to showers at the adult pool to change clothes. For the first four days, i did not have hot water in the shower. I complained to the front desk twice a day until it was fixed. For my departure, my flight left at 9:40pm and my shuttle, arranged via the hotel service, was to depart at 6:15pm. I asked to a late checkout and was told noon was the latest. When asked again, Ora said 2pm and anything after that i would be charged $25 per hour. I advised i was a Bonvoy member, had stayed at the property for eight nights and spent over $2,200 during my stay, in addition to paying for my room, they called and got approval for me to stay in my room until 5pm. There was no other place in the hotel that was air conditioned. What a joke!