Rooms felt spacious and were clean. Common areas too. We were able to find chairs at beach and the (multiple) pools. We did a sunset horseback riding tour (amazing), but other than that were entertained for our 3 full days and 4 nights at the resort. A small shopping lane with souvenir shops is available. The staff really was the highlight. Gracious, friendly, and very interested in making our stay great. They were always present when you needed something (not used to that in the US). Drinks were good and you rarely waited for someone to come by to ask if you wanted to refill - or pick another to try from the menu! I'd say the buffet area was always crowded. Restaraunts were worth doing as an option if you wanted that experience. Check the menus posted. One note- I did not realize you needed to turn in your key and pool cards to get a little ticket upon checkout. This is presented to the bell captain when your ride arrives. I'm used to leaving keys in room and taking off but that's not how it's done. Luckily this process didn't delay our departure to the airport.
Kristen
Kristen (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月5日
Great Trip, Minor Complaints
Let me start off by saying my complaints are very minor compared to the wonderful stay we had. The property was gorgeous and the people were lovely. The food was okay, could be improved. And the checkout process was confusing, but I would still recommend it to everyone.
Raquel
Raquel (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
Randy
Randy (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月30日
Sean
Sean (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月30日
Nikhil
Nikhil (4 晚行程)
Orbitz 真實旅客評價
10/10 完美
2024年11月30日
The property is beautifully maintained and clean. Staff were friendly and helpful. Food was excellent. I would definitely stay here again.
Lydia Juliana
Lydia Juliana (6 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月30日
My stay at RIU PALACE PUNTA CANA WAS HORRIBLE . yes the employees service was great . It wasn’t them it was the HOTEL OVERALL overall it was a mess especially for them to be get the amount of money they get . Sports bar / Lounge had little to no food selection only boiled hotdogs that sat out all day , cold cheese & hard bread . Uncooked mega burgers with no condiments . Electric went out consistently within the whole hotel and in order for yours to work in your room you have to insert your key on the wall and play with the switches in the room . You have to ask for covers . Room smell like mold and have a muggy moist feel in the room . Room service terrible . Only have PORK PRODUCTS.
Sabreen
Sabreen (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月30日
The staff will make serving you and making you happy there TOP priority.
Benjamin
Benjamin (6 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月29日
Everything is perfect except rooms has a smell
Adela
Adela (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月29日
Kareem
Kareem (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月28日
Akobir
Akobir (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月28日
Cinthya
Cinthya (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月27日
Staff was always happy and helpful, it makes a big difference on a vacation.
Samantha Sarah
Samantha Sarah (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月27日
Awesome job
Jason
Jason (4 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月26日
Good morning,
I check into the resort on 11/22/24 , where I expected to have an amazing experience, however I was met with several problems. Upon entry to my room 1011 my outlets did not work so I was unable to charge my phone. I immediately went to the front desk where they sent someone to look at it. The man juggled the cord and it came on and that’s what he explained I had to do, which was very unsafe. On Saturday 11/23/24 while trying to get ready for a big birthday celebration I was here for I had no power at all due to the power going out in the entire resort. I called for someone to come assist leaving me standing in the hallway for a period of time I went to the front and the man at the desk seemed to be upset that I was upset. My room was changed to 1011 , however I missed my ride and lost $150.00 deposit out down. Sunday morning when I woke up my purse was full of tiny bugs and I was dumping them out. I was so disgusted and outraged. As I was leaving the resort and scared to miss my ride I left for the day and was gone all day and was not able to speak to anyone. When arrived back to the resort I found roaches on my bathroom sink and in the shower. As I was packing my bags on Monday 11/25 there was the same small bugs that was in my purse coming from my suitcase. I had to remove everything and shake it out and they were falling out a lot. When I started looking closer I had a bunch of bugs on the beads well. As I was leaving out my room to go to the front a roach
Jacqueline
Jacqueline (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月25日
Girvan
Girvan (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月25日
The room was on a floor level almost a mile from the beach, the dresser was falling apart, the AC rattled, we found a roach, the linens and furniture where spotted with paint the shower was half broken and the ice machine in our vicinity was broken the whole time
Mauricio
Mauricio (5 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月25日
La propiedad está en muy buenas condiciones solo les hace falta un pomas de comidas internacionales en el desayuno..
Ramon
Ramon (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月24日
Manuel
Manuel (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月24日
Very nice place
Casey
Casey (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月23日
Nothing in the room worked
Andres
Andres (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月22日
Excellent staff. Food was great. Room was really nice.