I have stayed at 5 star resorts and this hotel did not meet the quality and luxury of others where I have stayed. Our check in was fine and the lovely front desk agent sent me some soup to my room, as I had an upset stomach. She did check in on us afterward. Other than her exceptional customer experience, we mostly had to ask for help and service anywhere we went on the property. In some places, we had to ask for it multiple times, but did not receive it.