My family and I stayed here for only one night, because we wanted to be closer to the airport for our last night in Orlando before an early flight. The woman who checked us in was kind and efficient, but we were given no information about the amenities, wi-fi access, etc. unless I asked about it specifically. And no, there was nobody waiting to check in behind me, so it wasn't as if she was rushing to assist other guests. The hotel and grounds are absolutely beautiful, everything was very clean, and my family had a great time in the pools and hot tubs. However, everything from parking to wi-fi to creamer for your coffee was an extra charge. I was very disappointed in the overall service considering the cost of the resort and how much we were looking forward to a relaxing stay.