2/10 欠佳
2025 年 9 月 28 日
Booked a weekend trip with my family of 5. This includes three children. We booked this room excited to let our kids swim in the pool that was advertised on the website. We got there and waited in a short staffed line for about 30+ minutes to simply check in. Once we got to the counter the receptionist gave us the unfortunate news that there was no pool and that it had been down all summer. Im sure you can imagine how bummed the kids were. Well we decided that we didn’t really have a choice as hotels nearby would probably be booked on such short notice and settled for this hotel. We were then given our keys and proceeded to our room. We opened the door looking for some relief with my 1 year old on my hip and tired kids from the long trip and we opened the door to a room that had just been used by another family. It was filthy and everything was still laying all over the place. At this point we were very uneasy about staying here AT ALL and just tried to brush it to off knowing that they were understaffed. We went down and politely asked for a different room which we were given. We got to the new room and found GLASS on the floor, MOLD on the curtains, COBWEBS, DUST, SPILLED SPLATTER on the wall. We were frightened to even sit down. We went back down to the desk with our kids and scrambled to find somewhere else. THEN we were denied a refund! I will tell everyone not to ever go to this hotel. Very bad experience and complete waste of $500!! Do not go to Comfort Suites Hotel.
Patience
Patience (2 晚家庭旅程)
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